The Regulatory Program Manager will serve as a subject matter expert to customers and internal staff by providing expertise to the complexities of regulatory programs, tools, and legislation. The Regulatory Program Manager will synthesize regulatory information, make recommendations as to how MEDITECH will address current and future requirements that impact our customers, assist with customer support, and ensure timely and accurate documentation.
As a member of our Organizational Development team, your job would involve:
Maintaining an advanced level of expertise on regulatory programs, tools, reporting and legislationEvaluating regulatory changes and the impact on the MEDITECH EHR and to customersProviding recommendations on programs, tools, reporting and/or legislation to assist and drive the creation of internal and customer Best Practices and documentationCollaborating with content groups to ensure documentation and Standard Content alignCollaborating with Strategy, Development, SQL/DR, BCA and the Certification teams to evaluate the impact of enhancements and product requirementsCollaborating with counterparts to evaluate and implement MEDITECH Regulatory pages to ensure customer communication and educational resourcesDeveloping internal and external regulatory educational resources. This includes evaluating the needs and gaps in education, content development and appropriate delivery method. This can include, but is not limited to, written documentation and articles, e-learning tutorials, in-person presentations, webinars and hosting customer round tablesPresenting at customer forums to educate customers about the regulatory landscape as well as MEDITECH’s strategy and support offeringsParticipating in industry forums and work groups to present the perspective of MEDITECH and our customers. Using insight gained as part of these groups to help drive MEDITECH’s strategyResponding to customer and internal questions submitted through the Regulatory MailboxParticipating in calls with customers and staff to provide guidance and expertise with regulatory requirementsAssisting with customer support and issue managementPromoting and adhering to the Quality Management System guidelines and policiesUtilizing ALM, Confluence and Project Management best practices Requirements Bachelor's or associate degree preferred, and/or 2+ years applicable work or military experienceRegulatory knowledge and experienceStrong interpersonal and collaborative skillsStrong written and verbal communication skillsExcellent organizational skills and proven ability to meet deadlines, prioritize and manage multiple tasks or projects at a timeExcellent customer service skills and desire to promote service excellenceStrong analytical, problem-solving and project management skillsAbility to work independently and take initiativeRequires minimal supervision on program research and educationExperience with MEDITECH clinical applications and related workflow is desirablePresentation and teaching experience desirablePositive and enthusiastic attitude, always demonstrating professionalism and respect towards others.This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.