Regulatory Program Specialist Print (https://www.governmentjobs.com/careers/portlandor/jobs/newprint/4735838) Apply  Regulatory Program Specialist Salary $30.50 - $40.40 Hourly Location Suite 400, OR Job Type Regular Job Number 2024-01167 Bureau Portland Bureau of Transportation Opening Date 11/25/2024 Closing Date 1/6/2025 11:59 PM Pacific + Description + Benefits + Questions The Position Job Appointment: Full-Time Work Schedule: Monday – Friday, 8 am-5 pm. An alternate schedule may be available. Work Location: 1001 SW 5TH AVE, PORTLAND OR 97204 Benefits: Please check our benefits tab for an overview of the benefits for this position. Union Representation: District Council of Trade Unions (DCTU) To view current labor agreements, please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume. The Regulatory Program Specialist positions serve as enforcement, administrative and general staff support for the Private For-Hire Transportation Program. The Private For-Hire Transportation program is responsible for permitting, regulating and enforcing towing, taxi, limousine, shuttle, tour vehicle, horse-drawn carriage, pedicab, ride share, and Transportation Network Companies regulations pertaining to motorized and non-motorized vehicles for hire. What you’ll get to do: + Processing and investigating complaints + Routine field inspections to identify companies or drivers operating without required City permits + Processing permit applications and renewals + Data entry of driver, vehicle and company information + Conducting routine field inspections + Periodic audits of records related to compliance with Code requirements or performance standards for regulated businesses + Preparing and issuing determination and penalty letters and other notices + Preparing meeting agendas and minutes for the Private For-Hire Transportation Board, and other Boards and subcommittees + Tracking notices of violation and code hearing appeals + Providing testimony at code hearing appeals + Maintaining general files and filing systems + Preparing reports; providing administrative and enforcement support for special projects; and extensive customer service by phone, in the office and the field. Additionally, these positions review applications, permit qualifications and compliance with all requirements for permitted drivers and companies. The Regulatory Program Specialists also conduct various compliance activities outdoors in the field, and work hours may vary including weekends, late nights and holidays. Applicants should be prepared to work in inclement weather conditions. The shift may include swing shifts, holidays, and weekends. External applicants start at the entry salary rate. Who you are: + Experienced Supervisor: An experienced leader with a commitment to your position as well as your team/employees. Being an ethical, fair, and supportive leader is important to you along with embracing the City of Portland's Core Values of anti-racism, communication, collaboration, equity, transparency, and fiscal responsibility. + Excellent Communicator: You are a strong communicator to both technical and non-technical individuals, and proficient verbally and in writing + Innovative: You have an aptitude for continuous improvement and can excel in change management. You’ve demonstrated the ability to remain flexible, agile, and calm in a high paced environment that relies on quick and stable decision making + Problem Solver: You can identify problems early and value collaboration. You utilize active listening and effective communication and facilitation skills in working with others to find resolutions + Project Manager: You have knowledge of project management principles and can support, lead, and review various operational projects that support the Group Director’s and bureau initiatives. These projects may vary greatly in scope but are centered on public improvements + Authentic: Effective in a professional, diverse, multi-cultural environment. You treat customers, co-workers and employees with respect and are accountable + Results Driven: This position is high paced, dynamic and requires a candidate who can take charge, bring focus, and finish tasks in a timely, accurate and professional manner + Dedicated: Have a passion for public service and hold a high level of pride in making sure that projects, tasks, and emergencies are effectively and efficiently completed + Organized: Able to work on a multitude of tasks and understand/respond to various situations in a fast-paced, dynamic work environment + Relationship Builder: An outgoing professional who values building trust, partnerships, and relationships to support an inclusive culture and accomplish objectives more effectively About the Bureau: The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage, and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving. For more information about the Portland Bureau of Transportation, please visit Portland Bureau of Transportation (https://www.portland.gov/transportation) . The Portland Bureau of Transportation embraces diversity, models inclusivity, and promotes equity through its service delivery, internal operations, organizational culture, and in its work with partners and the community. Questions?: Terrol Johnson Senior Recruiter terrol.johnson@portlandoregon.gov To Qualify Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training and/or experience, meets each of the following minimum qualifications: + Experience interpreting rules, regulations and/or administrative rules INCLUDING the application of standard operating procedures when making determinations about applications for permits, complaints and/or routine investigations. + Experience composing written correspondence such as: notices and reports. + Experience using computers, business applications and applications on mobile devices. + Experience collecting, tracking and compiling data into required formats such as Microsoft Word, spreadsheets and databases. + Experience providing effective customer service, when dealing with a high volume of requests, diffusing AND resolving difficult situations. + Experience managing multiple priorities and functioning effectively in a fast paced environment. Applicant must also possess: + A valid driver’s license and acceptable driving record The Recruitment Process STEP 1: Apply online between Novem ber 25 , 2024- January 06, 2025 Required Application Materials: + Resume + Answer to the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: + If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc. ) by the closing date of the recruitment. Application Tips + Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. + Your résumé should support the details described in your responses to the supplemental questions. + How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) . Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience. + Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested . E-mailed and/or faxed applications will not be accepted. STEP 2: Minimum Qualification Evaluation: Week of January 06, 2025 + An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%. + Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. + You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. STEP 3: Establishment of Eligible List: week of January 13, 2025 + Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. STEP 4: Selection (Interview): TBD + Hiring bureau will review and select candidates for an interview STEP 5: Offer of Employment: TBD STEP 6: Start Date: TBD + A start date will be determined after all conditions of employment have been met. Additional Information Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following: + Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following: + City of Portland Core Values + Recruitment Process - Work Status + Equal Employment Opportunity + Veteran Preference + ADA, Pregnancy, and Religious Accommodations Did you know? The City of Portland has How to Apply Videos (https://tinyurl.com/pdxh2a) and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. An Equal Opportunity/Affirmative Action Employer A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to + Health Care (Medical, Vision and Dental) + Carrot Fertility + Wellness Benefits + Life Insurance + Long-term disability coverage to eligible employees and their families. + Employee Assistance Plan + Flexible Spending Accounts + Retirement + Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer + Family Medical Leave + City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers (https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides) . 01 Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible. The following supplemental questions are an important step to assist us in determining if you have the minimum qualifications to succeed in the posted vacancy. Write specific and unique responses to each question. Answering "No", to any of the Yes/No questions or answering an essay question with the following "See resume", or entering "N/A" for any of the minimum qualifications listed in the "To Qualify" section may eliminate you from further consideration. Note: If you are requesting veterans' preference, please be sure to upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement. Have you read and understood all the information listed above? + Yes + No - If you have any questions, please contact the recruiter on the announcement. 02 Where did you first learn about this job opportunity? (If on a website or job board, please specify which one) 03 The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process) + My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality. + You may release my application; I am waiving confidentiality. 04 Do you have experience interpreting rules, regulations and/or administrative rules INCLUDING the application of standard operating procedures when making determinations about applications for permits, complaints and/or routine investigations? + Yes + No 05 Provide a detailed example(s) of your experience interpreting rules, regulations and/or administrative rules INCLUDING the application of standard operating procedures when making determinations about applications for permits, complaints and/or routine investigations. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: + Examples of when you used the knowledge skill or ability. + Role you served in (professional, internship, volunteer). + The impact and/or results of your of experience. + Skills, training, transferable skills or lived experience you have that will help you in this area. + Total years of experience applying the knowledge, skill, or ability. 06 Do you have experience composing written correspondence such as: notices and reports? + Yes + No 07 Provide a detailed example(s) of your experience composing written correspondence such as: notices and reports In your response, include details that clearly reflect how you meet this minimum qualification. Such as: + Examples of when you used the knowledge skill or ability. + Role you served in (professional, internship, volunteer). + The impact and/or results of your of experience. + Skills, training, transferable skills or lived experience you have that will help you in this area. + Total years of experience applying the knowledge, skill, or ability. 08 Do you have experience using computers, business applications and applications on mobile devices? + Yes + No 09 Provide a detailed example(s) of your experience using computers, business applications and applications on mobile devices. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: + Examples of when you used the knowledge skill or ability. + Role you served in (professional, internship, volunteer). + The impact and/or results of your of experience. + Skills, training, transferable skills or lived experience you have that will help you in this area. + Total years of experience applying the knowledge, skill, or ability. 10 Do you have experience collecting, tracking and compiling data into required formats such as Microsoft Word, spreadsheets and databases? + Yes + No 11 Provide a detailed example(s) of your experience collecting, tracking and compiling data into required formats such as Microsoft Word, spreadsheets and databases. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: + Examples of when you used the knowledge skill or ability. + Role you served in (professional, internship, volunteer). + The impact and/or results of your of experience. + Skills, training, transferable skills or lived experience you have that will help you in this area. + Total years of experience applying the knowledge, skill, or ability. 12 Do you have experience providing effective customer service, when dealing with a high volume of requests, diffusing AND resolving difficult situations? + Yes + No 13 Provide a detailed example(s) of your experience providing effective customer service, when dealing with a high volume of requests, diffusing AND resolving difficult situations. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: + Examples of when you used the knowledge skill or ability. + Role you served in (professional, internship, volunteer). + The impact and/or results of your of experience. + Skills, training, transferable skills or lived experience you have that will help you in this area. + Total years of experience applying the knowledge, skill, or ability. 14 Do you have experience managing multiple priorities and functioning effectively in a fast paced environment? + Yes + No 15 Provide a detailed example(s) of your experience managing multiple priorities and functioning effectively in a fast paced environment. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: + Examples of when you used the knowledge skill or ability. + Role you served in (professional, internship, volunteer). + The impact and/or results of your of experience. + Skills, training, transferable skills or lived experience you have that will help you in this area. + Total years of experience applying the knowledge, skill, or ability. 16 Do you have a valid state driver's license and acceptable driving record? (30001709) + Yes + No Required Question Agency City of Portland Address 1120 SW 5th Ave, Room 987 Portland, Oregon, 97204 Website http://www.portlandoregon.gov/jobs Apply Please verify your email address Verify Email