JOB SUMMARY: This position is responsible for directing, planning, implementing, coordinating, and improving the activities of all Respective Services (Physical, Occupation, Speech) in the main hospital, AHMC Seton Medical Center, in Daly City, CA and its secondary facility, AHMC Seton Medical Center Coastside, in Moss Beach, CA. This includes staffing and program development in Acute Care, Acute Rehabilitation, SNF and Subacute Services.
Responsibilities
KNOWLEDGE OF WORK
1. Assures Rehabilitation Services (PT, OT, SP, OP) and Acute Rehabilitation Program meets JCAHO, Title 22, CMS COP (conditions of participation) (as applicable).
2. Demonstrates an understanding of customer needs.
3. Demonstrates courtesy, diplomacy and tact in interactions with internal and external customers.
4. Aware of principles of performance improvement/continuous quality improvement.
5. Demonstrates knowledge of recruitment and hiring processes and procedures.
6. Exhibits culturally responsive attitudes; including flexibility, empathy, respect, and awareness of communication needs.
DUTIES AND RESPONSIBILITIES
1. Resolves patient complaints or grievances with emphasis on patient/family satisfaction.
2. Identifies indicators for Quality and monitors reports, and revises as necessary.
3. Develop and implements policies and procedures that guide and support provision of services (OT, PT, ST).
4. Annually reviews and revises policies and procedures.
5. Insures quality of care within own departments or area.
6. Plan and evaluate service line and determine where improvements are necessary.
7. Assist with the STEMI and Stroke Program Certification.
8. Assist with the hospital wide employee safe lifting policies; implementation and ordering equipment to decrease overall work related injuries; provide transfer training.
9. Objective to improve all programs overall and improving patient satisfaction scores.
10. Improve overall outcomes and raise patient satisfaction scores with relation to HCAHPS.
11. Assist in improving registry costs in therapy areas.
12. Assist in the Ergonomics assessment for employees.
13. Manage cost and expenses in the department and explore cost effective means to running the department.
14. Implements fitness/wellness program.
15. Performs other duties as assigned.
INITIATIVE AND JUDGMENT/ATTENDANCE AND RELIABILITY
1. Independently recognizes and performs duties which need to be done without being directly assigned. Establishes priorities; organizes work and time to meet them.
2. Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives.
3. Accepts constructive criticism in a positive manner.
4. Adheres to attendance and punctuality requirements per hospital policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness.
5. Uses time effectively and constructively. Does not abuse supplies, equipment, and service.
6. Observes all hospital and departmental policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, parking, breaks and other related policies).
SERVICE EXCELLENCE
1. Understands, respects and displays sensitivity to culture, age and persons with disabilities.
2. Participates actively and positively affects the outcomes of customer service activities.
3. Uses effective collaborative strategies as evidenced by:
a) Developing peer relationships that enable the work group to accomplish the daily workload within the allotted time frame and achieve departmental goals.
b) Recognizing and understanding that as a member of an interdependent group, collaboration and compromise is required in order to maintain the effectiveness of the group as a whole to effectively resolve problems.
c) Timely notification to Department Manager/Director of potential problems or concerns. When faced with a problem or concern, is proactive by presenting suggested solutions at the time that the Department Manager/Director is made aware of the problem or concern.
d) Displaying teamwork ability to promote cooperation and collaboration; gaining support for programs and goals.
e) Supports Patient Rights.
4. Displays honesty and respect for others, and respect for the organization as evidenced by:
a) Treating internal and external customers as the most important part of the job.
b) Being sensitive to customer’s emotions, thoughts and feelings.
c) Refraining from negative comments of any kind where the public or other customers can hear.
d) Taking appropriate actions to resolve the concern.
5. Facilitates and enhances communication as evidenced by:
a) Effective and timely processing of customers requests according to hospital and departmental policies.
b) Utilizing verbal communication methods, which enable others to clearly understand what is being said.
c) Utilizing verbal and non-verbal behaviors without being defensive, manipulative, aggressive or controlling.
d) Using written communication that is legible, timely and at a level based on the position specific requirements.
e) Listening attentively to ensure effective two-way communication.
f) Expressing and accepting feedback in a professional manner.
g) Answering the telephone with stating department, name and greeting.
6. Interacts with coworkers, other hospital staff, physicians, and the public in a courteous, professional and efficient manner.
7. Establishes good rapport and working relationships with coworkers, other hospital staff, physicians and the public
8. Observes dress code policy and wears hospital identification as required by our policies and procedures.
CONTINUOUS QUALITY IMPROVEMENT
1. Understands and abides by all departmental policies and procedures as well as the Codes of Ethics, HIPAA requirements and patient rights.
2. Complies with federal, state, local laws that govern business practices. Complies with all California Department of Public Health requirements for the State of California, and HCFA standards that apply to the position.
3. Is knowledgeable and adheres to JCAHO/CDPH/CMS standards specific to the position.
4. Participates actively in ensuring that all state and federal rules and regulations are followed as they apply to this position.
5. Conducts business in an ethical and trustworthy manner at all times when dealing with patients, visitors, physicians, and fellow employees.
EDUCATION AND ENVIRONMENT OF CARE
1. Attends scheduled inservice and mandatory inservice. Communicates ideas to supervisor for a safer layout of equipment, tools, and/or processes.
2. Follows standard precautions and transmission based precautions as shown by consistent use of appropriate personal protective equipment.
3. Adheres to procedures for the disposal of waste – household waste and biohazard waste as well as the proper disposal of sharps.
4. Uses proper body mechanics and safe patient handling devices at all times. Seeks assistance when necessary to move heavy objects or to transport/transfer a heavy patient.
5. Is knowledgeable in the hospital safety program and takes necessary steps to maintain a safe environment. Adheres to safe work practices in order to prevent injuries and illnesses.
6. Is familiar with emergency codes and emergency preparedness procedures and understands his/her role in response to each of the emergency codes.
7. Maintains the department in a neat, clean, and orderly manner, especially in own work area.
8. Eliminates or assists in eliminating any seen or known hazards in the workplace. Reports any unsafe conditions to his or her immediate supervisor.
9. Demonstrates good safety habits and judgment by maintaining a safe environment at all times.
10. Complies with all hospital safety and injury prevention policies and regulations (seven Environment of Care plans and hospital safety policies and procedures).
PERFORMANCE IMPROVEMENT
1. Understands the Continuous Quality Improvement Process and applies it in performing everyday tasks/duties. Active participant in Continuous Quality Improvement program by assisting in finding new and better ways of performing duties and responsibilities.
2. Understands performance improvement concepts and demonstrates understanding by:
a) Defining performance improvement, and verbalizing at least one major goal of the performance improvement program within the hospital setting.
b) Ability to describe a quality improvement problem solving process (e.g., PDCA) and how its use assists in reaching improving patient outcomes and/or organizational quality improvement goals.
c) Able to verbalize at least one departmental or hospital wide improvement initiative that has occurred within the last 12 months.
3. Cooperates with others in the improvement of services offered at our institution. Continually makes recommendations that assist in the improvement of services.
4. Continually strives for self-improvement in areas of responsibility by attending continuing education classes.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
1. Entry level degree and appropriate licensure in one of the following:
a. Physical Therapy
b. Occupational Therapy
c. Speech Therapy
2. Valid BCLS
3. Managerial experience preferred.
4. Teaching, training, and mentoring experience preferred.
Hospital Description
AHMC Seton Medical Center and AHMC Seton Medical Center Coastside are a 377-Bed facility providing acute care services, skilled nursing facility services, and subacute services between its flagship campus in Daly City, CA and its secondary facility in Moss Beach, CA.
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