Job Summary
Assists professional staff including PT, OT, SLP, PTA and COTA, in daily delivery of patient care under the direct supervision of clinical professionals. Support is provided by aiding in clinical and clerical aspects of the daily operations of the clinic. Rehabilitation techs are essential in maintaining organization of the clinic as they transport and set up patients, assist equipment preparation and clean up, change linen, and assist the Therapists with treatment as directed. They are also responsible for administrative tasks such as answering the telephone, greeting patients, scheduling, faxing and scanning. Utilizes time efficiently and effectively. Staff schedules require flexibility as they are dependent on patient care needs and the needs of the department. Strong customer service and computer skills are necessary.
Essential Job Functions
Prepare treatment areas and assist professional rehab staff in efficient treatment of patients ensuring safety, respect and confidentiality. Monitor safety of patient and self during treatment. Communicate effectively with therapist concerning individual patients and their treatments. Utilizes consistent courteous communication for all customer contacts on the telephone or in person Demonstrates computer skill level to efficiently meet the needs of Rehab Department Operations Demonstrate competency in the set-up of modalities, use of rehab equipment and performance of basic therapeutic exercises. Coordinate scheduling of patients for rehab departments into appropriate scheduling system and follow all scheduling guidelines Accurately obtain necessary patient demographic, insurance and referral information Optimize patient and doctor satisfaction, staff availability, and equipment utilization when scheduling appointments. Minimize delay of evaluations as availability allows when scheduling outpatient appointments as indicated by monthly statistics. Responsible for rescheduling patients to maintain compliance with plan of care. Communicate with the Therapist before moving or double booking any patient appointment. Interface with physician offices, professional staffs and patients regarding insurances, obtaining appropriate referrals and other issues related to authorization and treatment schedules to avoid delays in initiation of treatment. Report insurance information including benefits, authorization and LCD to professional staffs. Correspond with insurances via fax, delivering plans of care and patient updates. Work with the treating therapist and revenue cycle specialist to ensure patient authorizations are received and up to date prior to treatment Work with registration to ensure patients have up to date and active accounts and manually converting new accounts on a daily basis Collect co-payments as required by insurance and enter into EMR and Billing software as necessary Scans patient information into EMR in the appropriate time frame. Holds self-accountable for departmental processes in order to obtain maximum reimbursement for services and the successful flow of the revenue cycle. Assure proper identification of patients presenting for services following the proper departmental procedures. Determine if necessary authorizations or referrals have been obtained, ensuring each order meets current published standards. Investigate and identify patient responsible dollar amounts in order to successfully collect point-of-service payments when appropriate. Maintain adequate inventory of all Rehab supplies and forms. Replenish supply as needed by ordering via the Purchasing Order System for stock, non-stock items and special orders. Inventory and organize supplies as received by the department. Maintain the appropriate amount of linen for departmental use and communicates with Laundry Department on a regular basis. Maintain care and storage of equipment, following applicable policies. Assure all department and system standards are met for cleaning all patient treatment areas and equipment. Maintains records for temperatures and cleaning of all appropriate equipment. Follows all quality initiatives as determined by department leadership. Other duties as assigned.
Required Qualifications
High School Diploma or GED, or Higher Level of Education. Strong leadership ability, good organizational skills, independent and critical thinking skills and sound judgment. Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. Ability to multi-task. One (1) year computer skills.
Preferred Qualifications
Technical or Business school Diploma. Experience in a healthcare setting, with outpatient rehab experience preferred. Lifeguard Certification for clinics that offer aquatic therapy.
License, Certification & Clearances
Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program. Act 33 with renewal. Act 34 with renewal. Act 73 Clearances.
Supervisory Responsibilities
This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.
Position Type/Expected Hours of Work
Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). Travel may be required locally between Independence Health System locations.
AAP/EEO
Independence Health System is an Equal Opportunity Employer. It is the policy of Independence Health System to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Excela Health will conform to the spirit as well as the letter of all applicable laws and regulations. Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.
Work Environment
Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Extreme Heat
x
Extreme Cold
x
Heights
x
Confined Spaces
x
Extreme Noise(>85dB)
x
Mechanical Hazards
x
Use of Vibrating Tools
x
Operates Company Vehicle
x
Operates Heavy Equipment
x
Use of Lifting/Transfer Devices
x
x
Rotates All Shifts
x
x
8 Hours Shifts
x
x
10-12 Hours Shifts
x
x
On-Call
x
Overtime(+8/hrs/shift; 40/hrs/wk)
x
x
Travel Between Sites
x
x
Direct Patient Care
x
x
Respirator Protective Equipment
x
x
Eye Protection
x
x
Head Protection (hard hat)
x
Hearing Protection
x
Hand Protection
x
x
Feet, Toe Protection
x
Body Protection
x
x
Latex Exposure
x
x
Solvent Exposure
x
x
Paint (direct use) Exposure
x
Dust (sanding) Exposure
x
Ethylene Oxide Exposure
x
Cytotoxic (Chemo) Exposure
x
Blood/Body Fluid Exposure
x
x
Chemicals (direct use) Exposure
x
x
Mist Exposure
x
Wax Stripper (direct use)
x
Non-Ionizing Radiation Exposure
x
Ionizing Radiation Exposure
x
Laser Exposure
x
Physical Demands
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Bending (Stooping)
x
x
Sitting
x
x
Walking
x
x
Climbing Stairs
x
x
Climbing Ladders
x
Standing
x
x
Kneeling
x
x
Squatting (Crouching)
x
x
Twisting/Turning
x
x
Keyboard/Computer Operation
x
x
Gross Grasp
x
x
Fine Finger Manipulation
x
x
Hand/Arm Coordination
x
x
Pushing/Pulling(lbs. of force)
x
20#
Carry
x
x
Transfer/Push/Pull Patients
x
x
Seeing Near w/Acuity
x
x
Feeling (Sensation)
x
x
Color Vision
x
x
Hearing Clearly
x
x
Pulling/Pushing Objects Overhead
x
x
Reaching Above Shoulder Level
x
x
Reaching Forward
x
x
Lifting Floor to Knuckle
###
10-19#
Lifting Seat Pan to Knuckle
###
20-50#
Lifting Knuckle to Shoulder
###
10-19#
20-29#
30-50#
Lifting Shoulder to Overhead
###
10-19#
20-50#
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required