·       Excellent written and verbal communication skills

·       Friendly and professional communication etiquette

·       Fully bilingual in both English and French (must be able to speak, read and write in both languages fluently)

·       Minimum 2 years of Canadian public and private reimbursement navigation within a patient program environment, ideally within the chronic diseases or similar experience

·       Understanding of provincial and private coverage criteria

·       Strong computer and software skills\: Excel, Word, Outlook, Adobe Acrobat, VOIP telephony, web portals, teleconferences and web-based meetings

·       Minimum of 35 WPM typing speed

·       Ease with working independently, “playing detective,” making decisions using sound judgment, and meeting deadlines.

·       Ease with working in a paperless environment.

·       Be flexible to work between the hours of 8am – 8pm Monday to Friday (EST)

·       Be available to work on Saturdays on a rotational basis

·       Are reliable and must have outstanding attendance/punctuality

·       Have excellent multi-tasking, organizational and time management skills, including attention to detail and the ability to set priorities.

·       Can work independently and within a team setting with highly developed interpersonal skills.

·       Enjoy and thrive on fast-paced environments.

·       Can learn and adapt quickly to new processes and requests.

·       Familiarity with PIPEDA and how it applies in a confidential patient environment.