Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services. + Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud. + Assists with the maintenance and servicing of bank equipment such as ATMs, and Night Drops. + Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities. + Confidently uses needs based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone. + Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship. + Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer. + Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; maintains a working knowledge of the banks products and services. + Actively participates in branch huddles, meetings, and one on one coaching sessions. + Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets. + Assists with new staff member training and coaching; Performs on the job training and may serve as a backup trainer as needed. + May direct work flow by assigning ancillary duties on the Teller line as needed. + Maintains knowledge of all relevant rules and regulations. + Conforms to General Performance Expectations as identified for all employees. Qualifications/Requirements + One year experience in a banking or customer service position preferred + High School Diploma or equivalent with an emphasis in a business curriculum + Demonstrated experience in banking and/or customer service + Proficient analytical and mathematic skills, along with reading and writing skills + Proficient communication, interpersonal and sales skills + A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services + Basic computer skills, including Microsoft Outlook, Word and Excel + Ability to lift up to 50 lbs. of coin + Must be able to support multiple branch locations as needed Salary Range $17 to $26.50 hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled