Are you ready to join a company that engages your unique talent and perspectives? Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself and feel free to visit https://www.workmarket.com
In this role, you will combine analytical and relationship management skills with the ability to simplify complex information -- to help clients develop the skills and confidence to use the WorkMarket platform with ease. You get to provide the expert service and consulting that makes our workforce solutions stand out in an increasingly competitive global marketplace.
To thrive in this role, you will be responsible for maintaining client satisfaction, retention, and overseeing client experience by offering best practices, consultative support, guidance, and advice. You'll develop and enhance business partnerships building trust with our client's key decision-makers to understand their financial position, business and strategic objectives, and requirements so our clients can focus on what matters most to them -- growing their business. You will partner internal stakeholders and functions to deliver a seamless client experience.
You can expect job satisfaction through being that one person who saves the day for our clients and champions change, process improvement, and more. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day: Build Relationships. You will own your own book of business and ensure client satisfaction through regular and consistent touchpoints. You will strive to exceed client expectations in every interaction to drive client retention. Identify renewal risk and collaborate with internal teams (e.g. product, engineering, and leadership) to remedy and ensure success. Support your client's business needs through providing training, consultation, and seeking opportunities to upsell and generate use of the platform. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
Educate and Provide Recommendations. You will leverage your WorkMarket and ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations on best practices and solutions training. You will conduct an annual recap of all activities completed on clients' behalf and discuss goals and objectives for the upcoming year. You will also identify new service and/or product opportunities that support our clients from the recruiting stage to the retirement stage and coordinate as necessary with Sales.
Organize to Thrive. You thrive in an environment that requires setting priorities, organizing your day, multi-tasking, "operating in the gray," changing direction, and providing prompt follow-up.
TO SUCCEED IN THIS ROLE: Required Qualifications
Minimum of 3 years experience in client services, sales, professional services and/or SaaS implementation environment with proven proficiency in managing client relationships highly necessary Ability to travel up to 10% based on client need Strong interest in SaaS and product Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions Demonstrated ability to engage and influence executive levels within client organizations and third parties, resulting in a consultative relationship Experience partnering and influencing across a matrixed organization Excellent verbal, written communication, and presentation skills as well as demonstrated proficiency with time management and conflict resolution is necessary.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
BONUS POINTS FOR THESE: Preferred Qualifications
A keen interest in process improvement and efficiency YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $53,900 - $107,900.00 / Year
What are you waiting for? Apply today!
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $45,800.00 - $93,000.00 / Year
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.