Senior - 10+ Yrs Experience
The release manager organizes, directs, and manages activities for building and maintaining software and infrastructure releases for their promotion through a series of non-production platforms, ultimately leading to a production environment implementation.
Essential Functions/Responsibilities:
Organize and coordinate complex releases that comprise of cross-functional teams and a multitude of interrelated and independent application and/or infrastructure changes
Establish enterprise release schedules
Ensure resource (people and technology) requirements in support of a release are met
Ensure risk mitigation practices are in place (i.e. back out/contingency planning, etc…)
Ensure existing change management process requirements are met
Provide on-going written and verbal release status updates to various levels of the organization
Serve as the key release representative in all communication, management and decision-making forums/discussions (i.e. Change Management, Enterprise Project Framework, Stage Gates, Post Release Review, etc…)
Serve as an escalation point for all issues and questions associated with a release
Ability to be flexible and use subject matter experts, circumstantial evidence and sound judgment to mitigate risks by adjusting releases and/or release management process requirements
Uses post release reviews to improve and adjust documentation on the release process, roles and responsibilities, policies and procedures
Uses post release reviews to improve and adjust the release management process
Qualifications - Specific Job Skills:
7+ years’ experience release management, service delivery and/or similar process
5+ years’ experience leading and managing teams across multiple locations and demonstrated ability to lead and motivate cross functional teams
Proven track record of writing, managing and tracking against a plan
Experience establishing a new, ITIL-based service delivery processes, such as release management, in medium to large environment a strong plus
Education and/or Certifications
Bachelor’s degree in Business, IT or related field or equivalent experience PMP Certification a strong plus ITIL Certification a strong plus
Deliverables:
Serve as the key release representative in all communication, management and decision-making forums/discussions (i.e. Change Management, Enterprise Project Framework, Stage Gates, Post Release Review, etc…)