Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: + Career development with an international company where you can grow the career you dream of. + Free medical coverage for employees* via the Health Investment Plan (HIP) PPO + An excellent retirement savings plan with high employer contribution + Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree. + A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** As a Reliability Engineer you will conduct and support the complaint investigation process and able to troubleshoot and identify root causes associated with medical device product returns due to customer complaints using various electronics equipment and software applications. Collaboration with, and escalating issues to, the Lead Investigation Engineer to resolve product technical issues and to recommend changes to Operations, R&D and other key stakeholders for on market/new product designs to ultimately improve product reliability and manufacturing yield by eliminating similar failure modes in the future. **What You'll Work On** + Conducts complaint investigation activities with regard to all blood glucose monitoring platforms (meter, strip and sensor technology) ensuring that the equipment is appropriately installed and maintained and that complaint investigations are completed according to procedures, in a timely manner, ensuring appropriate prioritization. + Meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better efficiencies in our investigation processes. + Safely troubleshoot complaint returns to determine root causes (where possible) of failures using schematic diagrams and equipment such as soldering irons, drill presses, microscopes, oscilloscopes, software applications and other equipment while wearing appropriate protective equipment. + Responsible for ensuring the accuracy, quality and timeliness of the documentation of any activities carried out to meet their or their subordinates objectives, including the providing of data requested by management, utilizing software applications, computers and databases, in accordance with ADC requirements and applicable regulations. + Support the development and establishment of investigation procedures and troubleshooting methodologies for more complex failure modes on an engineering investigation basis that will lead to consistent investigations. + Demonstrates linkage or root cause to symptoms observed by customers and document symptoms and linkage to root cause of problems. + Translate engineering investigation methodologies into procedures which can be executed by the Complaint Handling Group and qualify new procedures/ equipment as necessary. + Develop metrics which demonstrate the effectiveness of the complaints investigation process. + Engage in effective written and verbal communications within the area and cross functionally including communicating trends and root cause information to Operations, R&D and other key stakeholders and recommend changes to eliminate root causes. + Keep up to date with the development of new products and through collaboration with peers within the complaints team and across the business, support activities required for complaint readiness prior to product launch including support for validation activities and post launch sustaining. + Monitor activities performed, reporting any adverse trends identified, including communication of emerging issues to management, overseas business partners, and relevant subject matter experts and participate in developing solutions. + Work effectively with other team members and managers at all levels and in a manner that supports ADC core values and behaviors. + Responsible for handling multiple tasks effectively and efficiently in a team environment with minimal supervision. Support a work environment that ensures team effectiveness by ensuring support of fellow Peers and other areas of the Complaint Handling Group, to meet their objectives; in alignment with site/Division priorities. + Decision making, working with the Line Manager and overseas business partners if appropriate, on any issues outside of routine problem solving. + Ensure area of responsibility is audit ready at all times and be the Subject Matter Expert for the area of responsibility to support audit situations. Own progression of any Exception Reports (ERs), CAPAs and Investigations within their area of responsibility. Deputize for Line Manager as required. + Responsible for maintaining the effectiveness of the quality system at the site in accordance with divisional requirements and applicable regulations. Responsible for the health, safety and environmental performance of themselves and others through demonstration of accountability for all EHS programs, regulations and standards. + Conform to all relevant legislation and company Health and Safety policies. Pro-active in recommending improvements in terms of recommending cost savings through complaint process improvements and data quality, in line with Business Excellence initiatives. **Required Qualifications** + Associates Degree and min 1 yr of experience **Preferred Qualifications** + Experienced professional individual contributor that works under limited supervision. + Applies subject matter knowledge in the area of Good Manufacturing Practices (GMP). + Requires capacity to apply skills/knowledge within the context of specific needs or requirements. Apply Now (https://www.jobs.abbott/us/en) * Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx) Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $55,200.00 – $110,400.00. In specific locations, the pay range may vary from the range posted. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com