VCA Madera Pet Hospital is seeking a Client Service Professional to join our administrative team. Experience is preferred, but is not required. We are willing to train the right candidate. In this role, you will work closely with our clients and veterinarians to provide outstanding customer service and facilitate access to medical care for our patients. In addition, the leadership team at VCA is committed to implementing innovative and effective ideas to change the future of veterinary medicine and we rely on your suggestions and feedback! If you are looking to be part of revitalizing this industry, we hope you will consider applying.

The right candidate for this job would be an enthusiastic and outgoing personality that loves people and their pets. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates!

The CSR is responsible for providing excellent client service including:

Greeting visitors warmly, answering telephones, and guiding clients and their pets to exam rooms.Scheduling patient appointmentsHelping clients to understand the financial aspects of their visit; processing payments and insurance claimsAssisting clients in selecting the right products and services for their individual petEducating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

The health and well-being of your family is important to us, so we provide access to affordable medical, dental and vision coverage as well as a generous pet discount to care for your furry, scaled or feather family members. In addition, we offer competitive compensation and great benefits, including medical/dental/vision benefits, 401(k) matching, uniforms, generous personal pet care discounts and more!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com