Relief ER Client Service Representative

VCA McCormick Ranch Animal Hospital and Emergency Center is seeking an experienced ER Client Service Representative to help cover shifts on a relief/casual basis. Day/Night/Weekend shifts are flexible. McCormick Ranch is a hybrid practice so ER and GP CSR tasks are required.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.   With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:

You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement. 

You are always offering a friendly smile, strong eye contact and an approachable demeanor. 

You are a compassionate listener. 

You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand. 

You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition. 

You will determine whether an emergency arrival is a “stat” versus “standard” emergency. 

You will respond to non-patient calls or visitors and connect them to the appropriate team member. 

You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment. 

You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner. 

You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process. 

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com