The Operational Controls Program (OCP) is a newly created team under the Global Risk & Security division.  The Operational Controls Program (OCP) is a multi-year effort that will identify process risks and controls for high and critical processes, plus recommendations to strengthen management of processes and enhance the internal control infrastructure to drive a more effective overall operating environment throughout Vanguard.  OCP has two primary objectives for implementation: 1) Deployment of process-specific control assessments and remediation support for the business for any gaps or issues noted and 2) Sustainability of a universally adopted controls framework inclusive of training, governance, oversight, and reporting, to be managed through a centralized program team.  OCP aims to strengthen the overall control environment at Vanguard, foster risk awareness and accountability for internal controls across business lines and enable a proactive, comprehensive perspective on control health.

Responsibilities:

Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

Manages cross-divisional workstreams within a larger program. Drives all phases of the program lifecycle from inception through implementation while ensuring that business objectives are delivered with high quality and within targeted timeframes.

Creates and maintains a multi-year workstream strategy that clearly identifies specific actions and tasks needed to achieve future state goals. Provides written and verbal communication to many different audiences within Vanguard on the status of the program.

Builds and maintains strategic relationships across sites, departments, divisions, and internal and external partners to support their program initiatives. Develops strong relationships with program leadership, sponsors, and workstream leads.

Ensures all steps are taken to mitigate risk, and maintain controls, compliance, audit, and legal requirements. Integrates and oversees change management efforts across the overall program. Closely monitors program costs and budget and escalates cost variances appropriately and timely.

Participates in special projects and performs other duties as assigned.

Qualifications:

Minimum of eight years related business experience, with at least four years of project management experience. Previous people-leadership experience preferred. Risk and controls experience preferred.

Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

Experience with controls, audit, or risk (i.e., risk and/or controls assessment, controls design, controls testing, internal audits, operational audits, advisory/consulting/compliance) required.

Experience within the financial services industry preferred.

Experience testing, designing, or evaluating process workflows and controls preferred.

Strong analytical, problem identification, and problem-solving skills

Excellent communication skills with the ability to interact with all levels of business personnel

Ability to influence stakeholders across a range of levels and divisions

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.