Job Description Introduction The Business Process Engineer (BPE) plays a critical role in improving the operational efficiency of a company. The BPE is responsible for analyzing, designing, implementing, and optimizing business processes to ensure the organization operates at peak performance. This document outlines the scope of work for the Business Process Engineer, detailing their roles, responsibilities, and expected deliverables. Objectives The primary objectives of the BPE are: Analyze existing regional field service and technical support business processes to identify alignment opportunities, efficiencies, and areas for improvement. Design and draft new global processes to replace key regional processes. Ensure that all processes comply with regulatory requirements and industry standards. Work with Service Leadership, Change Management, and Training teams to prepare regions for new process deployment. Responsibilities Process Analysis Conduct comprehensive assessments of current business processes across various departments. Identify bottlenecks, redundancies, and other inefficiencies. Collect and analyze data to understand process performance and outcomes. Use tools like flowcharts, process maps, and diagrams to visualize processes. Process Design and Implementation Develop new business processes or redesign existing ones to improve efficiency and effectiveness. Collaborate with stakeholders to align process improvements with business objectives. Create detailed documentation for new processes, including standard operating procedures (SOPs). Compliance and Risk Management Ensure all processes comply with relevant laws, regulations, and standards. Identify and mitigate risks associated with business processes. Deliverables The BPE is expected to deliver the following: Detailed process maps, flowcharts, and documentation for all new and redesigned processes. Skills and Qualifications The ideal candidate for the BPE role should possess the following skills and qualifications: Bachelors degree in Business Administration, Engineering, or a related field. Proven experience in process analysis, design, and optimization. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in process mapping tools and software. Knowledge of project management methodologies. Familiarity with compliance and regulatory requirements in the industry. Conclusion The role of the Business Process Engineer is pivotal in driving operational excellence within the organization. By analyzing, designing, and optimizing business processes, the BPE helps the company achieve its strategic objectives and fosters a culture of continuous improvement. This scope of work document serves as a comprehensive guide for the BPE's responsibilities, deliverables, and performance expectations, ensuring clarity and alignment with organizational goals. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. 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Skills and Requirements 5+ years of SOP writing experience within medical device industry business process driven, no technical knowledge required  Some PM experience will be working with regional teams around the world to gather information on regional SOPs to great one global SOP for their 10 core processes  Experience using Microsoft Office, specifically Word to write the SOPs  Able to work flexible hours to have meetings with teams in APAC, Europe, Americas to gather information Work day will still be 8hrs a day Salesforce or ServiceMax experience this is where most of the records are kept null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.