Insight Global is seeking fully remote contact center crisis specialists who can conduct life-saving support for a wide demographic. The crisis intervention specialists will be responding to crisis hotline calls according to established protocols, assess the degree of callers' risk, ensure the confidentiality of callers and any information shared, provide callers with referrals to resources, and call for emergency medical and/or police intervention if necessary.

Company Background: PRS, Inc. recognized as one of the 50 Best Nonprofits to work for in the US, is a community-based nonprofit organization that has recently merged with CrisisLink to serve individuals living with mental illness, substance use disorders, mild intellectual disabilities, autism spectrum disorders and all individuals who face life crises, achieve safety, personal wellness, recovery and community integration. PRS helps clients by connecting crisis support, building independent living skills and providing support services they need to find meaningful, satisfying lives fully integrated into their communities.

Responsibilities:
-Answering calls from different crisis hotlines
-De-escalation and screening those that call in for risk & safety.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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