Champions Do More

At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.

Responsibilities

The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.

This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.

This position is remote and applicants must live in Dallas, TX or Chicago, IL to be considered.

Care Center Hours of Operation:

The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.

M-F 10:30am-7pm CST

Saturday 8am-12pm CST rotating (subject to change due to business needs)

The position pays $17.50 per hour

Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures

Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management

Assist customers with setting up rental reservations and scheduling tows

Exhibit a sense of urgency towards daily workload

Convey empathy and confidence on all internal and external customer interactions

Respond to inquiries by clarifying, researching, planning, and implementing

Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer

Execute job while multitasking across multiple communication channels

Execute department processes and procedures to maintain assignment integrity

To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement

Always acting in a manner that creates positive outcomes for our customers

Able to keep customer and company information confidential

All other duties as assigned by management

Qualifications

High School diploma or G.E.D

Ability and flexibility to work rotating Saturday's & other work schedules

Modem and high-speed internet that meet minimum requirements

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Crash From Crash”)

5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

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Posted Min Pay Rate USD $17.50/Hr.

Posted Max Pay Rate

ID 2025-12700

Category Customer Service

Position Type Regular Full-Time

Location : Postal Code 75080

Location : Address 808 South Central Expy

Remote No

Posted Min Pay Rate USD $17.50/Hr.

Prioritization Tier 2 – Staffing Needs