Our client, one of the big 5 banks in Canada, is looking to hire Early Stage Collections agents to help support their internal team on a remote basis (work from home). Shift For Training Period: Monday to Friday, 8am-4pm for 6 weeks, virtual training. Candidates MUST be available for the whole training. Mandatory attendance. Shift After training: Please note that business hours are from 7:00 AM to 11:00 PM. The shift after training will be 4 weekdays and 1 weekend day. Either Saturday or Sunday. (Example: Tuesday to Saturday, Sunday - Thursday, Mon- Fri, etc.). Schedules are assigned between 7am to 11pm. There are no exceptions or requests granted. You must be flexible and available to be assigned a shift between 7am -11pm, Monday through Sunday. Role Responsibilities include, but are not limited to the following: + Perform In-bound/Outbound collections call to clients regarding passed due payments + Respond to inquiries regarding delinquent accounts and negotiate payment arrangement + Offer Hardship solutions to customers by completing risk assessments + Perform other related service responsibilities as required + Document all activity details in appropriate systems + Manages all transactions related to customer and branch calls or refers to appropriate internal business groups + Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities Must Have Experience/Skills: + 6+ Months of Recent and Relevant Collections Experience + Strong Computer Skills/Knowledge (Microsoft Office Suite, Teams, Etc.) + Strong Negotiation Skills (Will be asked to explain/show how you have collected funds/hardship plans in the past) Disclaimer The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. #prioritycanada25 Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Workplace Type This is a fully remote position. À propos de TEKsystems: Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.