Must have previous experience administering Leave of Absence.
Hours run EST - 8am -5pm.
Provides advanced level HR leave of absence administration to managers, colleagues, and vendors within a service/contact center work environment. Acts as a Subject Matter Expert for administering the Leave of Absence program to ensure compliance with state and federal leave of absence laws as well as Trinity Health’s policies. Responsible for identifying leave types, approving or denying requests for leave, calculating and monitoring leave duration, and coordinating return to work. Provides consultation and guidance in the interpretation and application of policies and procedures for managers and colleagues, and act to minimize risk in all situations. Develops sustainable, efficient, and effective processes to support customers within the parameters of the Department service level agreements. Markets services and provides outstanding customer service. May provide complementary supervision and direction for HR Service Center Representatives and assume the role of a team trainer for the implementation of new processes, procedures, and policies.
Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in leadership behaviors, practices and decisions.
Manages specialized HR service delivery for the HR Service Center. Operates as subject matter expert in the area of Leave of Absence, FMLA, Disability Management, Workers' Compensation, and ADAAA. Applies knowledge of federal and state/local leave of absence laws, union contracts, FMLA, workers' compensation, OSHA Reporting, ADAAA, benefits plan design, company policy/procedure, and HRIS reporting. Obtains guidance and direction from immediate supervisor as needed.
Responsible for reviewing, coordinating and processing all activities for Short Term Disability, Military Leave, Family Medical Leave and Workers’ Compensation claims with internal areas of expertise and external vendors.
Acts independently to evaluate and determine employee eligibility and leave history within required time frames. Receives, prepares, and monitors leave of absence paperwork actions. Communicates and provides explanation of approvals, denials, leave extensions, and other important information regarding leaves.
Utilizes independent judgment to make decisions based on insufficient or unclear data. Conducts appropriate research to ensure data is complete and to respond to problems and unresolved questions objectively.
Determines appropriate termination date with Human Resource Consultant and manager when colleagues are unable to return from a leave of absence.
Develops sustainable, efficient, and effective processes for the RHM's supported by the Department within the guaranteed service level agreement.
Strives to maintain and enhance expertise in area of specialization through obtaining certification and attendance at seminars. Keeps current on emerging trends, legal developments and issues. Develops communications and actively participates in training programs (in-house) to provide new information or updates to employees and management.
Facilitates frequent meetings with HR and various cross functional teams to provide leave of absence statistical data, evaluate trends and develop recommendations to minimize Company risk in all situations. Utilizes presentation skills to provide project and customer service delivery updates.
Provides guidance for Workers' Compensation & ADAAA to Insurance & Risk Management Services to minimize Company risk in all situations.
Builds and maintains collaborative relationships with RHM staff, Payroll, HR Operations, Legal Department, Total Rewards, and vendors to facilitate efficient management of escalated assignments. Maintains strong attention to detail while focusing on customer excellence.
Establishes and maintains case management technology to accurately log case issues and notes for case assigned under stringent Legal Department requirements.
Adheres to established regulations and ensures compliance for processes, procedures, plans and systems.
Maintains confidentiality of department and colleague information according to established practice within HIPAA and NPPI guidelines.
Performs administrative activities, which include completion of processed forms, prepares statistical/operational reports and conducts data integrity audits. Performs special projects and other related duties as required.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONS
Must possess a comprehensive knowledge of Human Resources, Health & Welfare Benefits implementation, leave administration, process integration and contact/service center operations, as normally obtained through an associate degree and four (4) to five (5) years of progressive experience with increased responsibility in a Disability Analyst/Coordinator/Specialist or support role, in a high-volume work environment or an equivalent combination of education and experience preferred. A bachelor’s degree in business administration, Business Systems, Human Resources or related field is preferred.
Occupational/Employee Health background and/or Disability Management background is required.
Knowledge of medical terminology, insurance background, Benefit Administration, workers’ compensation, FMLA, STD and ADAAA is required.
Demonstrated knowledge of HR law, FMLA, ADAAA, Workers’ Compensation and other federal/state regulations pertaining to administering leaves of absence is essential.
Experience in vendor management preferred.
Knowledge of HRIS required. Experience managing leaves through technology solutions required. Familiarity with Workday, Kronos and PeopleSoft preferred.
Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgement and conflict resolution skills. Demonstrated written communication skills and the ability to speak and present in front of groups.
Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.
Ability to effectively interact and successfully represent the Department with higher level management, other various departments, functional areas and RHM's.
Demonstrated proficiency in MS Office Suite
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
Hourly pay rates: $27.42 - $41.13
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.