Leads the communications/telling the story for the entire HRSS function (e.g., quarterly, annual reports, communications announcements; development of common look and feel for shared services communications, development of quarterly meetings, etc.). Collaborates with all HR (Human Resources) functions to build or ensure agreed upon interfaces are effective, and that there is consistent integration of standards and service. Acts as the functional point person for the OneHR Optimization work. Leads the development and maintenance of the strategic and operational priorities for the function to implement comprehensive and coordinated services across the entire HRSS function for Trinity Health. Incorporates technology and continuous process improvement focus.
Works with and across all HR functions and platforms, representing the HR Shared Service function, to ensure consistent integration and implementation of the national HR strategy and operations.
Works together with other functional directors related to HRSS team member recruitment, training, mentoring, development mapping, pay determinations and the like to create uniform standards, feel and tools that provide understanding of developmental opportunities.
Essential Functions
Our Trinity Health Culture: Knows, understands, incorporates, and demonstrates our Trinity Health Mission, Values, Vision, Actions and Promise in behaviors, practices, and decisions.
Acts as the primary leader for specialty and highest complexity HRSS offerings and services (e.g., Tier 2 records, licensing certifications, supervisory organization matters, time off management, benefits administration, etc.), escalations, and implementation planning.
Oversees specialty support to the COEs (e.g., Talent Acquisition, Talent Management, Total Rewards and OD&D). Collaborates with all HR (Human Resources) functions to build or ensure agreed upon interfaces are effective, and that there is consistent integration of standards and service. Acts as the functional point person for the OneHR Optimization work.
Ensures content and services are developed to provide support to complex and / or novel services including protocols, documentation, etc. as well as project planning templates for the handling of new, complex or unique work, which may eventually be put into production and become Tier 0 or 1 (e.g., Service Partners), integrations into Trinity Health or Workday, etc.
Acts as the strategy and planning lead for the assigned function, working collaboratively with other directors and team members in the development of priorities and initiatives and the monitoring of them. Leads the consolidation of the entire Shared Service function’s priorities and initiatives and ensures maintenance of status and reporting occurs.
Oversees MT&A monitoring, initiation, diligence, planning, resource determinations, coordination with and handoff to Tier 0/1 support, Tier 2 issues and escalations. Develops internal Shared Services playbook as well as customer-facing process flows and service directories that support alignment with other functions. Keeps other functional directors apprised of actions and ensures they are brought in to support in a timely manner.
Provides leadership to Specialty Services and customers that receive both Tier 1 and Tier 2 services from a small or dedicated team (e.g., executives, designated physician groups, etc.). Provides concierge (aka white glove) services that are comprehensive and focused for an interim or extended period of time (e.g., retirement services, co-sourced leave management, executive support, etc.). May transition portions of the work over a period of time.
Identifies the need for and leads the development of production training for organizational colleagues (e.g., WD, Advanced Comp, etc.), and works closely with Tiers 0 and 1 team in assessment needs and deployment.
Leads the communications/telling the story for the entire Shared Services function (e.g., quarterly, annual reports, communications announcements; development of common look and feel for shared services communications, development of quarterly meetings, etc.). Works closely with the Director for Data, Performance and Optimization to develop and obtain analytics, performance metric results, etc. for inclusion.
Overseas the auditing and quality of the assigned team’s work including its alignment, interface and support of the other teams across the function. Proactively identifies and implements performance improvement initiatives utilizing, monitoring and analyzing metrics (service level agreements and key performance indicators) in support of this work. Initiates re-thinking of current ways of doing work for increased effectiveness and efficiency. Ensures that technology is used extensively, and that processes and procedures are regularly reviewed for efficiency and effectiveness.
Works with and troubleshoots tier intake and escalation interfaces with HR Operations Consultants on designated matters.
Oversees vendor agreements for assigned services under departmental parameters, ensuring that work is being completed according to requirements, monitoring service level commitments, meeting regularly, ensuring that service issues are addressed, identifying the need for vendor expansion or change and management of and overseeing payments.
Leads the exploration and development of new services and the maintenance of the Shared Services accountability grid and service offerings listings for the function.
Ensures monitoring and management of financials for the assigned team.
Acts as on-point functional lead to two senior-most National Service Area (NSA) CHRO leaders and their cross functional service area team, providing expert functional input, insight, guidance, information on strategies and operations and the like. Works with other two directors to consolidate information on what is occurring, what is learned, needs, etc. and ensures action and responsiveness. Leads the design of the reporting and capture of information for the Shared Services function.
Oversees creation and maintenance of the assigned team’s internal knowledge base materials such as department process documentation, standard operating procedures (SOP), job aids, training materials and other resources and ensures team adoption of practices. Ensures that these materials are submitted for consolidation across the function.
Oversees an assigned team and works together with other functional directors related to HRSS team member recruitment, training, mentoring, development mapping, pay determinations, retention, colleague input strategies and the like to create experiences, standards, resources and tools that engage HRSS colleagues.
Ensures that work is done in compliance with laws, regulations, policies and procedures, working closely with HR Centers of Expertise, Legal and other functions.
Maintains a Working Knowledge of applicable federal, state, and local laws/regulations, Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies, procedures, and guidelines to ensure adherence in a manner that reflects honest, ethical, and professional behavior, and safe work practices.
Performs other duties as assigned. This is not an exhaustive list of all responsibilities that may be assigned to this position from time to time.
Minimum Qualifications
Bachelor's Degree in a field that required analysis and/or strong writing or math skills or an equivalent combination of education and experience. Advanced degree with related connection to ability to do the work desirable. Experience in healthcare Human Resources is a plus.
Seven years of Human Resources related experience including five (5) years of progressively more responsible leadership experience and comprehensive knowledge of a variety of Human Resources functions. Significant and deep experience leading, overall or a significant portion thereof, an HR Shared Services function, HR Service Center, HR Center of Expertise, oversight of varied administrative matters as a director, manager or Chief HR Officer, or similar complex customer service focused function providing breadth and depth of HR services. Significant experience with Workday is a plus.
Record of leadership related to complex content, processes and / or service matters including introducing significant change.
Writing skills sufficient to oversee the development of status information, Tier 2, complex and specialty service materials and to effectively communicate with all levels of internal colleagues, and externally with colleague families or representatives, as needed, and to ensure that materials and information are created for organizational colleagues, team members and others are understood, responsiveness, available and maintained.
Record of using verbal, interpersonal, consultative, and relationship building skills sufficient to initiate and develop productive, collaborative, interdependent partnerships within the function and with all levels of leadership across the organization. Record of effectively influencing results, garnering support and tactfully managing complex relationships within and across the organization. High level of diplomacy and tact as well as ability to read subtle nuances of a situation and react / plan accordingly are required.
Working knowledge of and experience with various Federal, State and Local laws related to a broad base of employment / Human Resources topics, including, but not limited to Federal, State and local leave laws; ERISA; EEOC; ADAAA: FMLA: FLSA; ACA; HIPAA; etc.
Managerial and supervisory experience engaging and developing colleagues.
Experience with technology and associated applications required to efficiently and effectively manage the work of the function, particularly ensuring that services are provided effectively and efficiently. A focus on utilizing technology, artificial intelligence and process improvement orientation is required.
Knowledge of and experience with a variety of HR functional areas and their information, knowledge and administrative responsibilities and requirements.
Record of leadership, integration and execution skill application. Experience defining programs, processes or business objectives and scope. Experience identifying, evaluating, and articulating opportunities, risks, business needs / gaps and understanding customer / stakeholder interests.
Experience with providing functional leadership for mergers, transitions and acquisitions and participating in diligence and integrating entities and colleagues or divesting entities is a plus.
Must be comfortable operating in a collaborative, shared leadership environment possessing demonstrated team player and leadership skills. Ability to respect confidential and sensitive information and understand and honor lines of accountability.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, Mission, vision, goals, and values of Trinity Health.
Hourly pay ranges: $73.52 - $121.31
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.