Remote Instructional Designer
Insight Global
Job Description
We are committed to delivering innovative solutions that
enhance operational efficiency and drive organizational success. Our team focuses on developing
comprehensive training programs that empower our employees to effectively utilize cutting-edge
technologies, including the ServiceNow® platform.
Position Overview: We are seeking a talented and creative Instructional Designer to develop engaging training materials for the ServiceNow® Knowledge Management (KM) application. The ideal candidate will have a strong background in instructional design and experience in
creating diverse training deliverables such as quick reference guides, videos, and interactive eLearning courses using Articulate Storyline 3. This role will collaborate closely with subject matter experts (SMEs) and stakeholders to ensure that all training content aligns with organizational goals and user needs.
Key Responsibilities:
Needs Assessment: Collaborate with stakeholders and SMEs to assess training needs and
determine appropriate content and delivery methods for the ServiceNow® KM
application.
Curriculum Development: Design and develop comprehensive training curricula,
ensuring alignment with best practices in instructional design and adult learning
principles.
Quick Reference Guides: Create clear, concise, and visually appealing quick reference
guides that provide step-by-step instructions for users navigating the ServiceNow® KM
application.
Video Production: Script, storyboard, and produce engaging instructional videos that
demonstrate key functionalities and processes within the ServiceNow® KM application.
eLearning Development: Design and develop interactive eLearning courses using
Articulate Storyline 3, incorporating multimedia elements and assessments to enhance
learner engagement.
Content Review: Conduct thorough reviews and revisions of all training materials,
ensuring accuracy, clarity, and alignment with organizational standards.
Evaluation and Feedback: Implement evaluation methods to assess the effectiveness of
training programs and materials, utilizing feedback to continuously improve content and
delivery.
Documentation and Reporting: Maintain detailed documentation of training materials,
processes, and outcomes, and provide regular updates to stakeholders on project status
and results.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
3+ years of experience in instructional design, preferably in a technology-focused
environment.
Proficiency in Articulate Storyline 3 and other eLearning development tools.
Experience with Salesforce platform, preferably Service Cloud - ServiceMax is a field service management platform built on the Salesforce Platform, will be using ServiceMax to create/manage the software trainings
Experience with Camtasia for video production and editing
Strong understanding of instructional design principles, adult learning theories, and best
practices in training development.
Excellent writing and communication skills, with the ability to convey complex
information clearly and concisely.
Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously and meet deadlines. Familiarity with ServiceNow® applications, specifically Knowledge Management null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Confirm your E-mail: Send Email
All Jobs from Insight Global