REMOTE- INTL- India- Technical Business Analyst
Insight Global
Job Description
Responsible to act as an intermediary between the brokerage operations community, the controllership team and the deal management (SFDC, Callidus, Workday, Payroll) technical community to frontline for all questions related to Operations/Desktop Procedure and how technical platforms support the expected outcome. This role would report to the Sr. Manager Corporate Solutions Commissions Platforms
Technical
o User Setup and maintenance
o Ability to reconcile data integrations across all platforms (SFDC to Workday to Callidus). This may include the development and maintenance of a process to validate the movement of data throughout the platform.
o Coordinate and work with help desk team to develop Knowledge Base Articles
o Ability to coordinate with Operations and controllership users to identify functional enhancements which benefit the organization as a whole
o Schedule and run reports as required
o Perform various data loads as required
o Database querying
o Report Development
o Some experience with scripting languages like Groovy or Python preferred (but not required)
o Serve as tier 1 support to troubleshoot any issues within the Callidus application and work with users to resolve, or escalate as needed.
Problem Solving/Critical Thinking
o Ability to investigate the root cause and escalation to the proper technology teams (while keeping other teams in loop).
o Ability to reverse engineer a problem to rectify payment reconciliation.
Training
o Ability to train the user base on Existing functionalities and Desktop Procedures.
o Enhancement web training for the field with releases or adhoc basis
Processes, System and operational
o Document and maintain user manuals for processes to process commission payroll
o Partner with business and technology partners to elicit, analyze, translate, and document business requirements into technical requirements, as needed.
Testing
o Collaborate with operations and controllership to conduct user acceptance testing (UAT)
o UAT participation in testing across all platforms
o Primary focus on regression testing
o Enhancement web training for the field with every release
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
2-3+ yrs of experience as a technical business analyst
Providing technical support to end users
Gather business needs and develop technical requirements
Commissions Module within and ERP system- Microsoft Dynamics 365, Oracle, Sage, Varicent
Been a liaison between functional and technical users
SQL knowledge- writing basis queries SAP Commissions
SAP HANA/Oracle background
Power BI or other reporting tool
Strong understanding of Brokerage, Marketing, Research, enterprise applications, and business processes
Bachelor's Degree or Professional Industry Designation null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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