Job Title: Remote Administrative Assistant

ResponsibilitiesConduct professional, courteous, articulate interviews and follow-up calls with proposed insureds to obtain all pertinent personal and medical information.Review documents, notes, and correspondence for additional or anecdotal information.Accurately enter data related to applications into the Application Interview System (AIS) and Assistant Underwriting System (AURA) to document case activity and other relevant information.Provide accurate, prompt, and professional service to all inquiries received by phone or in writing while maintaining departmental standards and time service standards.Correspond effectively within the department, underwriting staff, vendors, and other departments to assist in resolving problems, expediting business, and escalating for further handling.Effectively communicate AppAssist policies, procedures, and guidelines to internal and external customers.Additional Skills & Qualifications3+ years of medical or healthcare customer service experience (call center preferred)Solid medical vocabulary and comfort with medical terminologyStrong administrative and organizational skillsComputer savvy, with the ability to work remotely at timesWork Environment

This position requires working Monday through Friday, from 11:30 AM to 8:00 PM. Applicants must have the ability to plug their computer into a router (not wireless) and have a private office space.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Feb 14, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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