Job Description Duties and Responsibilities  Installing configuring and maintaining printer hardware and software  Monitor network performance and maintain network security settings for printers and PCs  Troubleshoot and resolve IT-related issues reported by end-users.  Management of Change (Moc) Validate and understand IT architecture/ infrastructure with network printers and computers including;  Printer software solutions  Changing and managing print driver profiles, settings, scripts, familiar with print driver (UPD) and Windows OS and Epic print drivers  Understand network print servers, print queues (On-Premise/ Cloud) and other data communications networks.  Knowledge of network protocols, such as TCP/IP, DNS, and DHCP  Utilize ServiceNow Software for managing helpdesk tickets and Asset Management Strong Customer Service skills, including;  Communication with end users (clinical and office managers) as well as teammates.  Management of Change (Moc) with ability to roll-back changes if production results dont match expectations.  Problem-solving, and creativity.  Create knowledge articles, and instructions for end users. And Project Management, including;  Develop proof of concepts and track processes to implementation.  Ability to oversee multiple projects.  Timelines and meeting company goals. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Must haves: - 3-5 years of experience troubleshooting printer software - Customer service experience - Experience with a Remote Printer Software Solution null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.