Serves as a member of the performance management team responsible for performance improvement projects for a defined population of Trinity Health Revenue Excellence. Responsible for implementing opportunities for enhancement and/or standardization initiatives and supporting the long-term success and sustainability of those initiatives. Provides regular collaboration with System Office, Regional Health Ministry (RHM) leadership, and Patient Business Services (PBS) managers in order to achieve sustained success in transformational initiatives and the pursuit of continuous improvement. This position reports to the regional Manager Performance Management.
ESSENTIAL FUNCTIONSKnows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Utilizes a basic understanding of end-to-end revenue cycle processes and identifies opportunities for performance improvement.
Serves as an expert with knowledge of best-known practices in at least one functional area. Maintains and enhances existing tools to support functional area.
Manages vendor relations which support revenue cycle functions across region.
Identifies deviations from best known practice performance and processes.
Utilizes performance improvement methodologies (e.g., PDCA, Lean, Six Sigma, etc.) and change management strategies to address gaps in performance, changing technology, regulations, standards and evidence.
Provides seasoned guidance and consultation to leaders in understanding, embracing, developing and implementing successful change management strategies and understanding and utilizing process improvement methodologies to support the advancement of goals and objective. Identifies areas that present challenges and opportunities; makes recommendations that provide practical options and solutions while considering the impact on processes, workforce, culture and technology.
Facilitates varied interests, cross functional teams and groups through effective leadership, communication, collaboration and negotiation abilities in order to achieve mutual agreeable solutions.
Utilizes critical thinking, strong analytical skills and proficient abilities with Microsoft Excel.
Independently collects, synthesizes and analyzes data, identifies root cause, and provides summaries and graphical presentations of data illustrating trends with recommended next steps to manager.
Serves as the primary point of contact for RHM and PBS managers.
Other duties as needed and assigned by the manager.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONSMust possess a comprehensive knowledge of end-to-end revenue cycle strategies, as normally obtained through a bachelor’s degree in business, Industrial Engineering or Healthcare Administration or a related field, and at least three (3) to five (5) years of revenue cycle, project management or consulting experience with healthcare clients driving transformational efforts or an equivalent combination of education and experience.
Broad based and comprehensive knowledge of accounting systems and insurance issues, healthcare industry issues and trends, legal issues in field of expertise, required third party and governmental guidelines, and work processing methods and techniques.
Possesses a basic understanding of end-to-end revenue cycle processes and ability to identify opportunities for performance improvement.
Demonstrated experience and proficiency in managing performance/business process improvement activities and applying continuous improvement methodologies, including analyzing workflow processes utilizing PDCA, Lean, Six Sigma or other process improvement methodologies.
Strong project leadership, organization, integration and execution skills and abilities. Reasonable experience in planning, formulating and executing strategies, as well as the ability to define program, process or business objectives and scope.
Supervisory or team leader experience preferred.
Demonstrated proficiency to identify, evaluate and articulate operational opportunities, business needs and gaps, plan and implement project steps, understand stakeholder interest and provide authoritative consultation.
Excellent organizational, advanced analytical, presentation, interpersonal, written and verbal communication skills. Ability to translate technical matters to operations staff, facilitate communications between diverse groups and to effectively assess and facilitate improvements and solutions and to provide productive working partnerships, advice and authoritative recommendations to all levels of the organization.
Proven customer-service orientation and strong interpersonal, consultative and relationship building skills. Ability to know and understand customer requirements and exercise judgment in meeting reasonable expectations, particularly when differences of opinion on needs and services, unanticipated contingencies or divergent ideas and perspectives exist. Ability to influence results, garner support and tactfully manage complex relationships and influences within and across the organization. Ability to read the subtle nuances of situations and react/plan accordingly.
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Knowledge of contract negotiation, drafting, and contract law and regulatory language.
Ability to work independently or as a team member.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONSThis position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards.
Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues.
Manual dexterity is needed to operate a keyboard. Hearing is needed for extensive telephone and in person communication.
The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions.
Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Must be able to travel to the various Trinity Health sites as/if needed.
Must possess the ability to comply with Trinity Health policies and procedures.
Hourly pay range: $46.31 - $69.46
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.