We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.

At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.

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JOB DESCRIPTION

This role is required to work Monday-Friday, 2:00 pm PST- 11:00 pm PST.

Job Summary
We are searching for a System Support Administrator who will be a pivotal player for the Green Dot Technology – Operations Command Center (OCC). This is a swing shift. The OCC is a 24x7x365 team responsible for supporting all Green Dot business and technology services. The System Support Administrator will be the first line of support for ensuring the health and stability of Green Dot technology systems and services. 

Duties include:

Responding to health monitors/alerts.

Performing initial troubleshooting of reported issues.

Leading the incident management process and facilitating communications to assist with resolution of the incident.

Job Responsibilities 

Monitor all production networks, servers, applications and services.

Respond to alerts according to standard processes.

Utilize ticket tracking systems to resolve tickets from internal and external requests.

Facilitate communications and maintain a strict command center during an incident.

Track and manage incident tickets fully to ensure proper operational metrics are captured and maintained.

Collaborate with various technology teams for issues resolution.

Communicate with IT stakeholders on the statuses of issues.

Respond to escalations from Customer Service (Tier 1 & 2) or Partner NOCs.

Create and maintain knowledge base articles, policies, and procedures.

Execute run books processes as documented for diagnosis and remediation of issues.

Fully document and communicate shift-turnover reports.

Perform other duties as assigned by management.

Job Requirements 

No work sponsorship can be provided.

At least 2 years’ experience working in a 24x7 mission critical Network or Technical Operations Center environment.

Ability to be proactive and work well under pressure.

Ability to adjust to changing work flow on the fly, while demonstrating the ability to work on multiple tasks simultaneously.

Dynamically adjust priority and maintain a professional demeanor during stressful situations.

Must demonstrate strong sense of urgency regarding solving mission critical issues.

Must have excellent troubleshooting and problem-solving skills with attention to details.

Must have excellent interpersonal and communication skills.

Must be a team player and be able to work effectively with peers to create a positive environment.

Must be willing to work weekends, overnight shifts, and holidays.

Must have experience managing Windows server and SQL server environments.

Must be proficient with all MS Office applications.

Have knowledge of basic MS SQL Queries.

Have a good understanding of TCP/IP, routing and switching technologies.

Have experience working with hypervisor technologies.

Experience with Cisco switches/routers/firewalls.

Experience with Avaya phone system.

Familiarity with enterprise class monitoring/management systems and associated technologies, including: App-Dynamics, Splunk, Microsoft System Center Operations Manager (SCOM).

Experience with AWS or similar cloud provider, i.e. Google/Azure.

Experience with a service desk or trouble-ticketing software.

POSITION TYPE

Regular

PAY RANGE

The targeted base salary for this position is $63,000 to $96,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

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Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.