1. Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in leadership behaviors, practices and decisions. Focus on customer excellence through rapport building and establishing trust with a strong attention to detail.
2. Works under direction of Manager – HRSC to ensure HR service delivery is consistently high-quality. Where necessary, collaborates with all functional areas within the HRSC, Total Rewards, and Payroll Departments.
3. Assists with training during implementation of new processes, procedures, and policies and supports the process of RHM implementation in a shared service center environment. Ensures all processes and procedures are fully documented and updated for access in the shared drive.
4. May serve as a representative for the Department on cross-functional project teams and actively markets Department services to RHM's and managers.
5. Performs HR administration and benefits transactions in Workday and other applications as appropriate, and within established performance standards. Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements.
6. Participates in assignments related to support of the open enrollment process and onboarding of new hires through acquisitions. Activities to include collection and approval of dependent verification documents, manual entry of benefit enrollment information on vendor sites, answering routine colleague inquiries related to the events and processing Workday transactions.
7. Enters and documents all incoming inquiries in detail utilizing the case management system to ensure seamless transition from one representative to another. Reviews and validates information. Accurately logs issues and responses received within the HR Service Center.
8. Works with HR Service Center team to inform of internal issues requiring additional assistance. Provides general personal/benefit information and processes related events for associates.
9. Adheres to established regulations, processes, procedures, plans and systems.
10. Maintains confidentiality of department and colleague information according to established practice within HIPAA and NPPI guidelines.
11. Performs administrative activities, which includes completion and processing of HR forms, preparing reports and conducting audits as required. Performs special projects and other related duties as required.
12. Other duties as needed and assigned by the manager.
13. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS
1. Must possess a comprehensive knowledge of Human Resources, Health & Welfare Benefits
implementation, annual enrollment, process integration and contact/service center operations, as normally obtained through a High School diploma and three (3) years of experience in an HR specialist or customer support role in a high volume work environment or an equivalent combination of education and experience.
2. An Associate's degree in HR, Business Administration, Business Systems, or related field is preferred.
3. Must possess a basic knowledge of HRIS (i.e. Workday) and processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas and be able to identify when information appears out of alignment or incorrect. Familiarity with PeopleSoft, Workday and Kronos time and attendance systems is preferred.
4. The role requires attention to detail and strong customer service experience.
5. Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.
6. Ability to effectively interact and successfully represent the Department with higher-level managers, other various departments, functional areas and RHM's.
7. Demonstrated proficiency in MS Office Suite; MS Word, PowerPoint, Excel, Windows or related computer software. Good keyboarding skills with a high level of accuracy and attention to detail.
8. Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
9. Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
1. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
2. Operates in a typical office environment. The area is well-lit, temperature controlled and free from hazards.
3. Communicates frequently, in person and over the phone, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.
4. Manual dexterity is needed in order to operate a computer keyboard.
5. Must possess the ability to comply with Trinity Health policies and procedures.
6. Must be able to travel to the various Trinity Health sites (10%) as needed.
Fully remote, temporary assignment (October, 2024 - January, 2025) providing senior level benefit support for open enrollment and special project processing.
POSITION PURPOSE
Provides temporary support to the HR Service Center for colleague benefit transactional activity during the open enrollment period and special project processing of acquisition new hire events. Assists with processing dependent documentation, answering routine colleague inquiries, review/approval/modification of Workday HRIS transactions, manual benefit enrollment entry, and other various projects as assigned. Markets Department services and provides world-class customer service.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in leadership behaviors, practices and decisions. Focus on customer excellence through rapport building and establishing trust with a strong attention to detail.
Works under direction of Manager – HRSC to ensure HR service delivery is consistently high-quality. Where necessary, collaborates with all functional areas within the HRSC, Total Rewards, and Payroll Departments.
Assists with training during implementation of new processes, procedures, and policies and supports the process of RHM implementation in a shared service center environment. Ensures all processes and procedures are fully documented and updated for access in the shared drive.
May serve as a representative for the Department on cross-functional project teams and actively markets Department services to RHM's and managers.
Performs HR administration and benefits transactions in Workday and other applications as appropriate, and within established performance standards. Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements.
Participates in assignments related to support of the open enrollment process and onboarding of new hires through acquisitions. Activities to include collection and approval of dependent verification documents, manual entry of benefit enrollment information on vendor sites, answering routine colleague inquiries related to the events and processing Workday transactions.
Enters and documents all incoming inquiries in detail utilizing the case management system to ensure seamless transition from one representative to another. Reviews and validates information. Accurately logs issues and responses received within the HR Service Center.
Works with HR Service Center team to inform of internal issues requiring additional assistance. Provides general personal/benefit information and processes related events for associates.
Adheres to established regulations, processes, procedures, plans and systems.
Maintains confidentiality of department and colleague information according to established practice within HIPAA and NPPI guidelines.
Performs administrative activities, which includes completion and processing of HR forms, preparing reports and conducting audits as required. Performs special projects and other related duties as required.
Other duties as needed and assigned by the manager.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS
Must possess a comprehensive knowledge of Human Resources, Health & Welfare Benefits
implementation, annual enrollment, process integration and contact/service center operations, as normally obtained through a High School diploma and three (3) years of experience in an HR specialist or customer support role in a high volume work environment or an equivalent combination of education and experience.
An Associate's degree in HR, Business Administration, Business Systems, or related field is preferred.
Must possess a basic knowledge of HRIS (i.e. Workday) and processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas and be able to identify when information appears out of alignment or incorrect. Familiarity with PeopleSoft, Workday and Kronos time and attendance systems is preferred.
The role requires attention to detail and strong customer service experience.
Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.
Ability to effectively interact and successfully represent the Department with higher-level managers, other various departments, functional areas and RHM's.
Demonstrated proficiency in MS Office Suite; MS Word, PowerPoint, Excel, Windows or related computer software. Good keyboarding skills with a high level of accuracy and attention to detail.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Operates in a typical office environment. The area is well-lit, temperature controlled and free from hazards.
Communicates frequently, in person and over the phone, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.
Manual dexterity is needed in order to operate a computer keyboard.
Must possess the ability to comply with Trinity Health policies and procedures.
Must be able to travel to the various Trinity Health sites (10%) as needed.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.
Hourly payranges: $21.10 - $31.65
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.