Job Description We are looking for a few Workday Specialists that can help this large production company be successful with their workday implementation. First 4-6 weeks will be watching and looking over implementation team and how did you configure workday, how are you using it and what are the common issues they are seeing. Managing tickets and production support. The hope would be it would be part of their hyper care and solving tickets and getting up to speed. They will be working with a team of 10-12 (2-3 onshore, and mainly offshore) people mainly offshore. They have 0 people to answer basic questions and I cant login to workday they will have a Deloitte person to support them. Workday piece is not super complex and how does workday talk to upstream or downstream tools. Gone live with two business units and going live with third in September. They will have multiple implementations. Volume of Tickets: Level 1 tickets: 200 Level 2 tickets : 60-70 Resolving 1-2 tickets a day. Examples of Tickets: I need security to run a report and they need access. How do I enter a journal entry and I dont know how. I need to enter an expense to get reimbursed for my trip and I am getting error message. Employee would phone helpdesk and then route to Deloitte team to respond. We need these individuals to be attentive to detail, willingness to hit ground running and be a go-getter. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 2+ years of Workday implementation experience - Experience with one of these specific pillars (record-to-report, contract-to-cash, or procure-to-pay) - Certified in Workday with one of the modules - Experience managing tickets both technically and functionally - Understand how to resolve all tickets in queue and provide update to customers - Excellent oral and written communication null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.