Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role: 

Partner with Sales to drive renewal strategy and manage renewal process across account territory.Take a lead role in negotiating all facets of renewal contracts - develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship.Manage a complex territory/group of accounts to identify customer needs. Demonstrate account management capabilities to bring renewal to closure.Be an expert in ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.Establish deeper customer health metrics to identify risk and guide risk mitigation strategies with the team.Provide regular and accurate forecasts on renewal business to management, anticipating risk factors.Create a rhythm around customers for multi-year contracts.Work with our Customer Success organization to promote customer product adoption and high use.Help increase sales enablement efforts regarding renewals topicsMentor more junior or new-to-role reps to help them be successful in RenewalPartner with Renewal Managers on driving programs to improve the effectiveness of the team and region.

Qualifications

To be successful in this role you have:

Demonstrated success in a Renewal Account Management or Customer Success capacityExperience managing customer retention and adoption of a SaaS product for complex accounts/territoriesExperience with the contract renewal processExperience building relationships with peers and partnersExcellent customer management skills; including sales, account management, and customer servicePersonal initiative to identify areas of process improvement and efficiencyStrong work ethic and quota achievementDeep expertise with a SaaS model focused on enterprise software preferredExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industryAs this role is to handle and face the Korea customers, strong knowledge of Korea Enterprise market and its context are essential

 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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