Bracknell, United Kingdom
14 hours ago
Renewal Specialist - Int

 Job Title: Renewal Specialist - Int 

 

Overview 

 

Blue Yonder is searching for a highly motivated sales-minded individual. The right individual will strive to collaborate with our Blue Yonder teams to expand our customers' footprint and effectively increase our revenue profitability for the company. You’ll have an understanding of the sales process, negotiating skills, and the ability to showcase our business value. Managing renewals objectives, building relationships, and leading the customer through preparation, negotiation, and management of renewals is key to preserve and improve the relationship with customers while setting them up for long-term success and maximizing financial results for Blue Yonder. 

 

Responsibilities: 

 

Developing Relationships with assigned lower volume Tier 2 and larger volume Tier 3 customers (35%) 

 

Responsible for achieving agreed to retention / attrition, annual uplift and suspended revenue goals as set by global procedures and in line with company goals.  

Analyze customer/product renewal data and current renewal agreement to determine retention and uplift strategy by utilizing knowledge of products & services, customer’s business requirements, and analysis of prior year activity. 

Participates in the internal customer account renewal process, ratifying account details and identifying customers that need focus.  

Improve retention/reduce attrition of assigned customers by promoting the value of value of retaining Global Customer Services. 

In concert with Renewal team agree, plan and contact customers to discuss pending renewal decision, obtain feedback on customer satisfaction and identify opportunity for renewal of agreement.  

 

Reactive Renewal Activities for assigned lower volume Tier 2 and larger volume Tier 3 customers (55%) 

 

Provide triage and first instance action on renewal cancelations, obtaining relevant information and processing administration.  

Collaborate with the Legal department to resolve customers contract renewal questions.    

Negotiate renewals and create contracts as needed to assist Blue Yonder management, Sales and Consulting Services in their interactions with prospective and returning customers related to support opportunities. 

Collaborate with Global Customer Services management to respond to service/product questions from customers. 

Interact with other customer-facing groups to address renewal issues, contract negotiations, and general renewal matters for our customers.  

 

Obtain POs and resolve issues associated with Global Customer Services Suspended Revenue 

Special Renewals Team Projects and other Supporting Activities (10%) 

 

Provide management reporting on renewal efforts and reasons for customer renewal/attrition. 

Identifies trends/opportunities to improve renewals team’s internal processes. 

Provides assistance in event planning and various administrative tasks, as necessary. 

 

What we are looking for:  

 

1+ years of Sales / Renewals / Account Management experience primarily within a SaaS organization 

Proven track record of success in account managing renewals 

Expertise in negotiating contracts 

Experience working across functions to deliver customer /client-facing quotes/proposals/contracts 

Experience scaling companies in a high-growth environment 

Ability to organize and prioritize activities and escalations 

Proven experience with forecasting and achieving or exceeding quota targets 

Strong communication and presentation skills, both verbal and written 

Strong interpersonal skills and experience building relationships both internally and externally 

Strong financial/analytical background with a sales mindset 

Salesforce/Apptus or other CRM experience preferred 

 

 

Our Values


If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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