The Renewal Specialist is responsible for renewing a complex and diverse portfolio of maintenance, subscription and SaaS renewals for an assigned territory.  The Renewal Specialist works directly with Ping sales teams, resellers and customers. The individual must be a self-starter, proactive and have excellent verbal and written communication skills. This position reports to the Renewals Director for the assigned region.

Responsibilities/Duties: 

Manage quarterly and annual renewal portfolio for assigned territory Maximize renewal value, ensure on-time renewals and mitigate churn Work closely with sales to drive growth during the renewal cycle.   Build/send complex quotes and proposals for customers at least 90 days in advance  Track quotes, phone calls and emails in Salesforce.com with high degree of accuracy and detail Handle complex customer objections and negotiate renewal contracts independently as required  Collaborate with cross-functional teams such as order management, finance, legal and AR Provide highly accurate weekly/monthly/quarterly forecast of renewals pipeline  Serve as a trusted advisor consistently establishing value beyond the renewal interaction Consistent contributor to the team on special projects and programs and promotions.  

Required Skills and Experience:

Renewals sales experience with a software company  Proven time management skills in a dynamic sales environment  Demonstrated ability to effectively communicate (verbal and written) with C-Level contacts Strong organizational skills with ability to handle various tasks; attention to detail Must be able to work well with others as part of a broader team cross-functionally

Education/Licensing/Certification:

Business or equivalent experience

USA: $60,900- $77,760

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.