Job Description

Primary Responsibilities

Respond to customer inquiries and solve customer needs, including renting over the phoneMaintain internal customer records including, but not limited to occupancy agreements, account changes, billing information, account notes.Problem-solve issues while on the phone and collaborate with the correct department to resolve the issueCoordinate and schedule appointments with customersMonitor and respond to customer emergenciesInteract with customers, building representatives, internal depts and vendors regularlyOther duties as assigned

Job Specifications

Maintain customer recordsExcellent customer experience and soft skills (empathy, acknowledgment, and de-escalation)Verbal and communication skillsOrganize and plan workCopes well with changing situationsAnalyze situations and problems, negotiate solutions with customersManage multiple tasks and utilize various systems to resolve customer issues on the call

Education and Experience

High school diploma or its equivalentPrevious customer service experience 1+ year preferredFluency in Spanish required

We are currently located in Queens and will be relocating to Mount Vernon in 6-12 months. We are looking for a candidate who is willing to commute to our new location once the move is complete. If you’re adaptable and ready for this transition, we encourage you to apply!