CUSTOMER SERVICE REPRESENTATIVE $20/HOUR
IN-OFFICE POSITION-Cheektowaga, NY
EVENING AND WEEKEND AVAILABILITY REQUIRED
Next Start Date: Monday, October 14th, 2024
Training Schedule: Sunday-Thursday 1:00PM-9:30PM
JOB SUMMARY
The Spectrum Customer Service Representative provides basic customer support related to Charter Services, including troubleshooting video issues and responding to basic billing inquiries (i.e., taking payment, providing account balance). Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Process customer orders in a courteous, efficient and timely manner.
Effectively present and discuss Charter products and services.
Convey an image of quality, integrity and superior understanding regarding services.
Manage customer interactions professionally and efficiently.
Effectively address customer questions, complaints and concerns within the scope of responsibility.
Remain current and knowledgeable on every aspect of supported product.
Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.
Accurately document customer account records based on actions taken
Fulfill work schedules as required.
Participate in quality coaching sessions to ensure efficient and effective interactions with customers.
Keep supervisor informed of any work-related concerns.
Perform other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Required Education
High school diploma or GED equivalent
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
Previous customer service representative experience
Previous experience working in cable operations and/or telecommunications call center
WORKING CONDITIONS
Normal office conditions
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
N/A
Mental Requirements
Ability to handle multiple tasks
Proven organization and time management skills
Proven interpersonal skills
Ability to effectively train and offer guidance to other representatives
Proficiency with PCs, Microsoft Office Suite and general intranet navigation
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Job Code : CRP113
2024-37861
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $20.00 to $25.25. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
FCC Unit: 13525 Business Unit: Customer Operations Zip Code: 14227
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