Client Reference Code: 2024-43509

Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Chat Repair Representative at Spectrum may be right for you!

BE PART OF THE CONNECTION

At Spectrum, we keep more than 31 million customers connected. As a Chat Repair Representative in our Customer Operations business unit, you will use your written communication skills, multi-tasking, and problem-solving skills to nurture and grow customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.

WHAT OUR CHAT REPAIR AGENTS ENJOY MOST

Interacting with customers through our web-based chat platformEffectively handling questions and concerns related to video, Internet, and phone products and servicesAddressing advanced technical inquiries using diagnostic tools to keep communications and technology services runningCoordinating customer service escalations with local management to determine the need for a field technician visitTaking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-in-class customer experience

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself receiving and responding to multiple, simultaneous messages through web-based communication tools. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our team-oriented environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Education: High school diploma or equivalentSchedule: Ability to work a variety of schedules including nights, weekends, and holidaysLanguage: Ability to read, write, speak and understand English

Preferred Qualifications

Experience: 1+ year customer service experience; 6+ months working with computers and multiple software applications; experience in cable or telecommunications call centersTechnical Skills: MS Office and personal computer skillsSkills: Communication, dependability, multi-tasking, typing, customer serviceAbilities: Problem-solving, critical thinking, attention to detail, tech savvy, resilient

SPECTRUM CONNECTS YOU TO MORE

Tools + Tech: Work with innovative, web-based chat technology and information systemsSupportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeedCompetitive Pay: Generous $20 per hour starting payDynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedTotal Rewards: Our comprehensive benefits are among the best in the industry

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Job Code : COP136

2024-43509
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13551 Business Unit: Customer Operations Zip Code: 78501

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.