What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing services to customers relating to order processing; delivery; feedback and complaint; billing, general and product inquiry; order discrepancy; and product returns. Overall, acts as a liaison in problem-solving, research and problem/dispute resolution.

Job Summary

Customer Service is the first point of contact for customer with order management request received through calls, email/email-to-case or fax through SFDC (SalesForce.com). Handles order processing, delivery, account, product and general customer inquiries, and transfers concerns to different departments/teams as necessary

Receives inbound calls/emails/cases from Standard Service queue to process/handle customer orders, delivery, order and product status inquiry, or order modificationCommunicates with Distribution Center or Logistics by creating case in SFDC regarding customer's orders or delivery issues Communicates with the customer for updates on a pending request or concernMay be required to customize purchase history reports according to the customer's request

Qualifications

2 or more years of experience in working as a front-facing customer representative, in a fast-paced environmentHas ability to easily navigate and toggle between screens and systems to research and resolve customer concernsHas intermediate knowledge/utilization of MS office applications and productivity toolsHas intermediate communication skills, both verbal and writtenHas good interpersonal and critical thinking skillsIs keen to details, has organization skills and sense of urgency

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasksWorks on routine assignments that require basic problem resolutionRefers to policies and past practices for guidanceReceives general direction on standard work; receives detailed instruction on new assignmentsConsults with supervisor or senior peers on complex and unusual problems

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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