General information Career area Administration Work Location(s) 12808 Gran Bay Parkway West, FL Remote? No Ref # 18627 Posted Date Tuesday, November 5, 2024 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity

 Work schedule is hybrid with 3 days in the office and 2 days virtual.

Complete 100% daily reports and resolve internal and external inquiries in a timely manner. Has achieved subject matter expertise status and is able to attain maximum production while complying with company policies and procedures. Maintains industry best in class dealer service and processing turn times.

·        

The Work Itself Timely review and audit reports for compliance with policy guidelines. Navigate multiple computer systems to complete in depth account analysis, research, and manage monetary transactions. Mitigate risk by looking beyond the obvious for information or behaviors that may warrant investigation and/or escalation. Exercise judgment to research and solve operational problems where the answer is not apparent. Proactively identify and recommend solutions to improve existing procedures, and business processes to meet the changing needs of the business and customer. Maintain elevated levels of accuracy and diligence, identifying any fraud or potentially fraudulent information. Ability to work in a high-volume environment while achieving cycle time and accuracy requirements. Collaborate with dealers, sales, underwriting, funding teams, and Regional Business Centers to resolve deficiencies or inquiries. Support various business and/or department level projects. Clearly & professionally communicate items requiring resolution to dealer/internal customer via phone or email in a timely manner. Document detailed actions taken to resolve exceptions in system of record. Dealer/customer/LOB calls initiated, answered, and returned in a timely manner. Information provided to dealers must be accurate and in alignment with company policies. Participate in User Acceptance Testing as needed. Complete required compliance training according to department deadlines. The Skills You Bring High School diploma or equivalent required.Bachelor’s degree in business related discipline preferred.Accounting background may be used as proxy for experience.Prior experience in financial services or similar industry needed.Prior phone handling experience preferred.Effective communication skills in both written and verbal, and ability to foster strong working relationships.Performs clerical, administrative and technically based activities and/or supporting tasks. Above average computer knowledge of Microsoft Office programs.
How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date) Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $47840 - $52000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.  Incentive Compensation: This position is eligible to participate in our annual incentive plan.