Repair TechnicianAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

VP Americas Customer Services

Your role and responsibilities

Follow all Safety, Integrity and Quality processes including verbal guidanceProvide highest level of Customer Service by delivering quality, timely repairs and providing collaborative positive communication with internal stake holdersAchieve and maintain required competencies for scope of product supportedProvide collaborative, positive feedback as a participant weekly repair meetings to support repairs in process, identifying issues and resolving to provide minimal customer impactFollow defined processes (Eval, Repair and Validation) without deviation. If an inconsistency is found, provide feedback to direct manager and support resolutionSupport projects to improve repair center efficiency i.e., Process Changes, BOL, FSL, Master Data, Repair Schedule, etc as defined by managementSupport profitability in repairs Validate warranty requests, ensure costing is accurate for repairs including accurate parts and labor reporting Ensure materials meet highest standards, i.e. if refurbished is an option, ensure pre defined test criteria has been met through appropriate record keeping meansAny additional housekeeping, maintenance, operational or administrative tasks as required or directed by supervisor

Qualifications for the role

High School DiplomaMore than 2 years of mechanical or electrical production or repair experienceCandidates must already have a work authorization that would permit them to work for ABB in the US

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.