Job Summary In-House Service/Repair Technician: Performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. Prepares reports for analysis of product failure trends and service ability issues. May communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact. Survey Tip: Incumbents who regularly perform repairs or servicing at client sites should be matched to Field Service/Support Technician (8821-8825).Job Responsibility Requirements Competencies AnalysisCustomer OrientationCommunicationQualityEducation Certifications