Job Description:

Handle, log and follow up on customers’ Repair/Lease/Exchange Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations

Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims

Issue Repair/Lease/Exchange Orders to approved suppliers 

Handle, log and follow up on suppliers retrofit programs

Handle follow-up and improvement of Satair's objectives for Repair/Lease/Exchange Orders & Warranty claims and prepare performance reports on a monthly basis which reflect: 

New, closed and open claims

Shop Processing Time (SPT) / Turn-Around-Time (TAT)

Action tracker

Supplier relations:

Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned

Initiate and follow up on action tracker to ensure improvement plans are met

Keep HO ASOMRS informed about changes in supplier performance

Monitor and report on political and other conditions in the market place of importance to Satair’s competitiveness, including competitors’ behavior and activities

Requirements:

Diploma (Degree in Aeronautics / Aeronautical Engineering is preferred)

Minimum 3-5 years working experience in Customer Order Management or Supply Chain or similar

Negotiation skills

Professional and practical insight and experience with purchasing and logistics

Working knowledge of English, both written and oral

Working knowledge of SAP

Good numeracy skills

PC literacy, including word processing, spreadsheets and database use

Good business acumen

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair Pte Ltd

Contract Type:

Fixed term

Experience Level:

Student

Job Family:

Material Support & services <JF-CS-MS>

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