Entity: Consumer Products Services Division (CPSD)

 

Department:  Operations

 

Location: Buffalo, New York

              

Reports to (job): Client Service, Supervisor

 

                                            

Position Summary

To provide accurate, timely and precise technical document creation for both internal and external clients that meets or exceeds their expectations.

 

Objective

This position provides support to Operations by expediting the creation of reports and invoices that are client ready. This position is responsible for accurately recording data into templates. Ability to work under pressure, in a fast-paced environment and under strict deadlines is a must.

 

Major Roles & Responsibilities

Creation of technical documentation reports for lab Creation of invoices for technical reports Conduct an administrative peer review of reports before distribution to the client. Converting reports into PDF Format, e-mailing reports to clients, posting to BV OneSource and logging sample out of BV lab Create documents for CPSIA regulations as requested (GCC etc.) Provide back up administrative services for other areas of the lab. Adhere to the requirements of the BV-CPS Quality System and assist with the implementation and maintenance of the department quality system. Provide feedback to department supervisor regarding departmental systems, processes, and recommendations for improvements. Follow the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality, Health, Safety, Security and Environmental policies and procedures. Comply with Bureau Veritas Consumer Products Services, Inc management systems in accordance with ISO 17025, ISO 9001, ISO 14001, ISO 45001. Other duties as assigned by Supervisor/Manager

 

Additional Responsibilities for Processor II:

Lead and mentor within designated team Train new hires on report specialist position Process reports using Automated Report Generator (ARG) Assist with prioritizing workload for team as necessary and as directed by senior staff.

 

Key Performance Indicators & Metrics (Criteria for Performance Evaluation)

KPI’s for this role will be determined as part of the annual PMP process, but could include:

Contribute to the overall site goals with regard to:

First round review errors per report Achieve average number of reports processed per day, as assigned by supervisor. Contribute to achieve Lab Turn Around Time goals. Report accuracy goals: Total Errors per report, Significant visible by client errors per report, and Critical errors per report. Revisions/Addendums must be completed within a specified time frame by the supervisor.

 

Knowledge, Skills, Abilities

Highly proficient with MS Office Strong administrative and organizational skills Ability to prioritize individual workload. Must be comfortable in a fast-paced environment and be able to handle a variety of tasks simultaneously, meeting deadlines and set priorities in order to manage daily workload. Ability to perform multiple tasks. Strong communication – written and verbal skills. Strong interpersonal skills. Ability to work in a support role within a team environment. Attention to detail. Problem solving ability required. Flexibility for overtime when workload deems necessary. Minimum 60 words per minute with minimal error rate.

 

Experience and Educational Background Required for the Job

High school diploma with 5 years related experience.

 

Compensation Range: $18 - $19 an hour (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as locations, education, experience, and skillset).