Overview - The Digital Collections Representative plays an essential role as the liaison between the company and its customers. The individual in this position must possess a great deal of negotiation and communication skills as well as excellent understanding and enthusiasm for the goals and directives of Conn’s HomePlus. This position requires excellent skills in written communication, people skills and a dedication to providing excellent service. 

 

Key Duties & Responsibilities

Provide written correspondence in response to emails from customers. Maintain written contact with customers who are past due. Attempt to cure delinquency by assisting customers with payment arrangements. Ensure customer inquiries and requests are handled in a timely and accurate manner while adhering to our established procedures and controls. Document all conversations and actions accurately. Determine and schedule the best arrangements for different customers based on their situations and current level of delinquency. Responsible for customer information updates. These may include but are not limited to address and phone number updates. Address customer complaints. These may include but are not limited to billing and contracts.  Determine when escalated situations must be communicated to management and assist in this communication to ensure positive outcomes. All other duties as assigned.

 

Required Experience

High school diploma or GED required.  2+ years’ prior experience in communications required.

 

Preferred Experience

Experience in collections or sales is preferred. Understanding of collections principles preferred

 

Skills & Abilities

Proven experience as communications specialist Working knowledge of MS Office Excellent communication skills (Oral, Written)   Outstanding organizational and planning abilities Problem solving and analytical skills.

 

Working Conditions 

Work is performed in an office call center environment.  May require prolonged periods of sitting/standing.