Commitment to Reasonable Accommodations ×

At Rite Aid we care about our applicants and will work to make accommodations. Please contact the Human Resources Department if you need Rite Aid to consider making reasonable accommodations to enable you to participate in the hiring process, including the application and the interview, for any of the following reasons.

Physical or mental health condition Pregnancy or childbirth condition, or medical conditions related to same Religious belief, practice or observance Close Workday Migration ×

EXCITING NEWS!!! We upgraded our hiring system to a new recruitment platform with Workday on Monday, June 26, 2023. Previous applications we received prior to 6/26/23 were not migrated to the new system. Please reapply for jobs now through this site for consideration in the new platform.

With this change, you will have the following capabilities after setting up a Candidate Home Account:

Application Status: See the status of your application(s) Job Alerts: Set up job alerts to receive notification of new job postings Review New Hire Documentation: If offered a position, you can review your offer and other new hire documents

If you applied for a position(s) before Monday, June 26th 2023, please resubmit your application to be processed in the new system. We will send an email invitation to reapply in the new system to pending applicants. You are still welcome to reapply if you did not receive an invitation, for example it may have been filtered as spam, etc.

Close Representative 3, Remote Tech Service Apply Today Company Rite Aid Shift Day Job Type Full time Requisition JR043863 Last Updated 2024-11-20 Department IS Field System Support Job Locations Valley Green - Corporate - 200 Newberry Commons, Etters, PA, 17319 Job Summary The primary purpose of this position is to troubleshoot and resolve store hardware and software issues in a manner that minimizes downtime or eliminates customer inconvenience. The incumbent is also required to perform all tasks in observance of Rite Aid's brand and strategy and adhere to our core values and service attributes. Job Responsibilities

• Understand complex troubleshooting and resolve assigned front-end and pharmacy problems within the specified timeframe, including start-overs, system recovery, Script-pro central drives, failovers/failbacks, basic and in-depth financials, drive installs, local mode and overnight failures.

20%

• Detail all actions taken and maintain progress reports within the current problem-tracking application.

20%

• Answer incoming calls and thoroughly detail the issue in the problem-tracking application.

10%

• Escalate problem calls when necessary or request guidance when obstacles prevent timely resolution.

10%

• Keep lead support representatives, FSS supervisors, and store associates/ management up to date regarding company-wide issues and resolutions.

10%

• Develop and accurately utilize Problem Diagnosis Resolution (PDR) documentation.

10%

• Assist with mentoring subordinate Field Systems Support (FSS) associates, offer guidance or assistance whenever necessary.

10%

• Track problem resolution when dispatching a third-party vendor to complete on-site repairs.

5%

• Provide on-the-job and/or classroom training to associates.

5% qualifications

H.S. Diploma or General Education Degree (GED) Required

3 years of experience in a retail systems support environment Required why rite aid

If you want to make a difference, Rite Aid is the right place.

While Rite Aid is big, it still feels small — you and your work are never lost in the crowd. You know the leaders, and they recognize your impact. Teams are tightly knit and agile. Small groups, courageous enough to meet our goals in new ways. You can take your work, your team, or your business to the next level without being slowed down by a ton of process or layers of approval. For anyone with intent to grow, you can reinvent yourself in a new role or take on a new challenge while helping us reinvent Rite Aid and innovate our industry.

Wherever you work in the Rite Aid family, your diverse perspectives and fierce commitment enable us to deliver on the promise of ’whole health for life’ for communities around our country.

And that makes the biggest difference of all.

Rite Aid is on the front lines of delivering healthcare services and retail products to more than 1.6 million Americans each day.

Through our RxEvolution strategy, Rite Aid is re-imagining the neighborhood pharmacy as a destination for total health and wellness – the place where traditional medicine and alternative therapies come together in perfect harmony.

We believe in the power of pharmacy to provide trusted and accessible care that helps our customers go beyond healthy and get thriving. An essential part of our RxEvolution includes empowering our pharmacists to engage more with customers – while also updating our product mix to favor better-for-you and free-from options that our customers value.

Rite Aid Corporation is also proud to be one of the nation's leading drugstore chains. With approximately 2,500 stores in 19 states, we have a strong presence on both the East and West Coasts, employing more than 51,000 associates.

Fair Chance Act

Fair Chance Act Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the California Fair Chance Act, we will consider qualified applicants with a criminal history. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we identify a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.

For more detailed information around city/state required notices, click here to access a list of disclosures.

New Jersey Law Against Discrimination (LAD)

The New Jersey Law Against Discrimination (LAD) prohibits unlawful employment discrimination based on an individual's race, creed, color, national origin, nationality, ancestry, age, sex (including pregnancy), familial status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status).

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Representative 3, Remote Tech Service

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