Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to monitor customer accounts and payments to ensure collection of receivables and minimize company exposure as well as provide customer support.

Essential Functions

Perform collection of past-due invoices for direct bill, wholesale, fleet, and RV accountsMonitor and review daily receipts as well as draft returns and collect payments accordinglyDevelop and maintain customer relationships ensuring response to customer needs including invoices, transaction details, and other account specificsWork with billing card services to activate or inactivate accounts on direct billSupport account set-ups by entering accounts into CreditView to document customer activities and issuesWork with store reconcilers to help research manual re-billsAssist cash applications team with applying customer paymentsModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies, and proceduresComplete other duties as assigned

QualificationsHigh school diploma or equivalent certificate requiredBachelor’s degree in business or related field preferredMinimum one year work experience requiredBilingual preferred

Specialized Knowledge

Intermediate Microsoft Office skills

Competencies

Excellent analytical, critical thinking, and organizational skillsStrong attention to detailExcellent written and oral communication skillsAbility to make decisions and work with minimal supervisionAbility to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency

Travel

Travel required less than 5%

Physical Requirements & Working Conditions

General office work requiring sitting or standing for long periods of time

Additional InformationNation-wide Medical Plan/Dental/Vision401(k) and Flexible Spending AccountsAdoption AssistanceTuition ReimbursementOnsite Gym and CafeteriaWeekly PayAll your information will be kept confidential according to EEO guidelines