Company: Oak Street Health
Title: Sales Call Center Representative
The base salary offered will range between $31,200 - $95,000 and will depend on a variety of factors, including, but not limited to, the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, other business and organizational needs, and if applicable, the location from which the applicant will be performing the job. The total compensation package for this position includes bonus and benefits such as health care, 401(k) plan, Employee Stock Purchase Plan (ESPP), life insurance, disability insurance, and more.Role Description:
This role is for a talented and competitive, full-time telemarketing Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative.
Check out this pamphlet for a sneak peek into the life of an outbound Sales Call Center Representative at Oak Street!
Core Responsibilities:
Make outbound telemarketing calls to prospective patients
Make 300+ outbound calls daily and work to convert them to new patients
Understand patient needs and requirements and articulate Oak Street's unique proposition
Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
Understand Medicare Basics and insurance
Open to constructive feedback
Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas
Other duties, as assigned
What are we looking for?
Call center outbound sales experience and/or telemarketing
Comfortable in a base + bonus salary structure
Proficient in learning new technology and communication tools
Good attendance and time management skills are critical for success in this role
Experience working with, Salesforce.com, or similar CRM is preferred
Proficient with navigating multiple systems while speaking to prospects
Excellent listening and communication skills
Open to constructive feedback
Ability to multitask, prioritize, and manage time effectively
Coachable and a desire to learn a new industry
High School diploma or equivalent required; undergraduate degree preferred
US work authorization
Someone who embodies being Oaky
What does being Oaky look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Sales Representatives are required to attend a mandatory 4-week training course, 8 am - 5:30 pm Monday through Friday. Trainees are required to attend each day of training, actively participate, and pass a series of exams to graduate training.
Sales center hours of operation are 5 am - 7 pm, Mon-Sat. Hours of operation are subject to change based on business needs.
Why Oak Street Health?
Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, to keep patients healthy and live life to the fullest. Our innovative care model is centered in our patient's communities and focuses on the quality of care over the volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health attracts and cultivates team members who embody 'Oaky' values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health