About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

Come join our Four Seasons Family, we are hiring for a ResComm agent! ResComm is a combination of Reservations and Communication/PBX responsibilities.

About the role:

A ResComm Agent answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Responsible for providing information to prospective guests, coordinates details of each reservation to ensure guest’s satisfaction.

What you will do:

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.Perform Guest Recognition Duties ensuring that all departments have the information they need, preparing them for every arriving guest. Conduct Pre-Arrival review of all incoming guests using Golden and Opera. Action global and local essentials and traces to notify relevant department. Submit ticket to merge any duplicate profiles. Check for same day arrivals throughout shift.Process group turnover; making new group, creating group codes and processing rooming lists within 48 hours of receipt. Communicate with group contacts for rooming lists, pickup and/or attrition.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries such as with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, local area etc.Utilizes and ensures proper working condition of the telephone switchboard, guest room telephones and facsimile machines.  Performs installation and repairs of telephone and facsimile.Run daily reports for department, operational departments, Sales & Marketing. Check for special requests and hard blocking rooms as needed. Inform manager of any Special Attention or VIP guests and assist GRS in obtaining arrival times.Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.Contact guests or travel planners to clarify any discrepancies in preferences or requests before guests’ arrival.Utilizes a variety of computer systems daily to run daily reports and communicate with internal personnel and departments such as HotSOS, Opera, StayComms, Avaya. Chat guests via messenger application and utilize Four Seasons guest recognition program.Process new reservations, updating and cleaning up reservations, processing deposits, answering reservations inbox emails, assisting with GRS or GRC Related tasks, processing reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.Assists in booking and taking requests for reservations for Restaurant, Spa and Kids for all Seasons.Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.Work harmoniously and professionally with co-workers and supervisors.

What you bring:

High school education or equivalent experience.Preferred experience in a luxury hotel in Front Office, Concierge or Reservations.Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.Ability to remain calm during challenging situations.Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.Ability to multi-task in a high volume and demanding environment.Strong problem solving skills, ability to handle difficult situations and guests.Strong computer skills.Reading, writing and oral proficiency in the English language.Strong communication and interpersonal skills that is friendly and helpful in disposition.

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What we offer:

Hourly Rate: $24.77

Cigna medical and dental benefit options

8 weeks of New Parental Leave Pay

Excellent Training and Development opportunities

Complimentary accommodation at other Four Seasons Hotels and Resorts

Complimentary Employee Meals

401k Retirement Plans

Schedule & Hours

Full Time availability

Flexible for early morning, mid-day, and evening shifts

Must be available to work weekends and holidays

To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf