Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Position Overview:

The Research and Adjustments Associate is responsible for collecting on behalf of First Horizon Bank adjustments related to the processing of deposits and checks. Handles corrections to customer accounts for paper deposits & checks posting incorrectly (i.e. Missing Deposits, Encoding errors). 

Ability to resolve complex exception items from Check Processing, Federal Reserve Banks, and Due from Banks, including but not limited to Re-reconcilement of batches, blocks and tracers. 

We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done.

Responsibilities:

Research and resolve adjustments through the use of Image Retrieval System, ATF, V-Soft and exporter Make systematic searches and offsets through Adjustment Express as well as paper entries Issuance of collection letters, with telephone follow up with Federal Reserve Banks, other financial institutions, Corporations (both customer and non-customer) with good communications skills Retrieve and mail requests for past DDA statements Other Duties as assigned Ensure all cases are resolved in compliance with industry regulations and bank procedures using the departments case management system and financial controls Assist other department associates as needed by handling inquires, issues and discrepancies

Requirements:

High School diploma required; degree preferred or equivalent experience/working Two years of check processing/check reconcilement or the equivalent work experience in research Knowledge of debits and credits  Excellent oral and written communication skills 10-Key skills required  

Hours:

Monday - Friday 8:00 AM - 5:00 PM

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.   

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits   

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.   

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