JOB DESCRIPTION:

The Research Infrastructure Support Specialist position is responsible for maintaining and supporting the information systems infrastructure of our R&D laboratory. This position will be responsible for working closely with the SGRNA IT Manager, ITSNA group and local research teams to ensure that the network, computer, and analytical test equipment function seamlessly.

This job requires the ability to troubleshoot a variety of computer connected systems, and work closely with outside OEMs to troubleshoot both existing and new computer-based equipment. The ideal candidate will have a broad technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

RESPONSIBILITIES:

Support, manage, develop, implement, and troubleshoot all site data rooms and local laboratory computer resources. Provide technical assistance and support for issues related to computer systems, software, hardware, and networks; also work as a liaison between the central IT organizations and the R&D teams. Create, maintain, and delete Active Directory user accounts and related security groups. Maintain local industrial VM servers and ensure systems are patched and maintained per Saint-Gobain security requirements. Work with equipment vendors and laboratory stakeholders to diagnose and resolve IT system issues promptly to minimize downtime and ensure continuity of services. Provide backup and recovery services for laboratory computer-based systems. Assist laboratory owners with computer system specification and implementation while ensuring corporate standard and cybersecurity is maintained. Ensure that the projects have required security documentation prior to implementation and that all cybersecurity procedures and guidelines are followed. Ensure projects move forward by interfacing with the central IT organization and navigating delay on behalf of R&D team members. Maintain logs of support requests and document resolutions for future reference. Document laboratory computer and network systems to ensure support coverage can be maintained.