We are seeking a Research Operations Specialist to lead and optimize research processes, enabling our teams to conduct impactful and scalable research. You will play a pivotal role in building and maintaining systems that support UX Research (UXR), democratized research programs, participant recruitment, research tooling, and knowledge management. Work closely with UX Researchers, Designers, Product Managers, and collaborators to improve research processes. This role reports to the director of Voice of the Customer within the Product Design organization. Responsibilities Scaling Research Operations + Develop and maintain research processes, playbooks, and standard methodologies to support a growing UXR function. + Optimize the research repository, implementing taxonomies and tagging strategies to improve insight accessibility. + Streamline the participant recruitment process, including panel management, consent tracking, incentive distribution, and legal compliance. + Manage and maintain research tools and platforms, including vendor selection, procurement, onboarding, and training. + Collaborate with cross-functional teams (Marketing, Data Science, Business Intelligence) to centralize research insights across the organization. Democratization & Research Enablement + Design and implement research democratization programs, empowering product teams to conduct responsible, high-quality research. + Provide consultation, office hours, and mentorship for non-researchers conducting studies. + Establish quality assurance frameworks to maintain research integrity across teams. Knowledge Management & Insights Distribution + Improve research knowledge-sharing by developing repositories, documentation, and standardized templates. + Partner with research and product teams to amplify key insights and integrate them into decision-making workflows. + Drive initiatives to showcase the impact of research, developing case studies and reports for leadership and collaborators. Requirements + Proven experience in Research Operations, UX Research, Program Management, or a related field. + Deep understanding of UX Research methodologies, processes, and the research lifecycle. + Strong project management skills with the ability to drive multiple initiatives simultaneously. + Experience managing research participant databases, recruitment pipelines, and consent workflows. + Proficiency with research repositories, CRM systems, and participant management tools. + Ability to effectively communicate the value of research across teams and promote the adoption of standard methodologies. + Experience with vendor management, contracts, and budgeting related to research tools and services. + Excellent interpersonal and communication skills to collaborate across fields and leadership levels. Bonus Qualifications + Experience working in highly regulated industries (e.g., gaming, fintech, healthcare). + Background in human-centered design, psychology, HCI, or business strategy. Benefits Our Hiring Process We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Benefits + STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. + CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. + SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. + TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. + PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. + WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters. + MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The annual starting salary for this position is $102,000 - $129,306.00 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 3/11/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.