Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

We are seeking a Research Operations Specialist to lead and optimize research processes, enabling our teams to conduct impactful and scalable research. You will play a pivotal role in building and maintaining systems that support UX Research (UXR), democratized research programs, participant recruitment, research tooling, and knowledge management.

Work closely with UX Researchers, Designers, Product Managers, and collaborators to improve research processes. This role reports to the director of Voice of the Customer within the Product Design organization.