Company Description

Minor Hotels owns, manages and operates a diverse portfolio of over 540 hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide.

NH Maldives Kuda Rah Resort offers the perfect blend of relaxation and adventure. Lounge by the pool in your overwater villa, swim in our crystal-clear lagoon and enjoy signature treatments at our spa. Discover world-class dive sites, then unwind with delicious dining and chilled cocktails as the stars light up the night sky. Welcome to your island paradise.

Job Description

Please note that this is not an exhaustive list of everything that needs to be done. NH Maldives Kuda Rah employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

MAKING A RESERVATION

Always check availability/blocking chart prior to confirming reservations and keep Reservations Supervisor updated on any critical occupancy dates/situations.Process all reservations in Opera accurately, observing all necessary codes that are created to track statistical data. (eg: market codes, rate codes, meal plans, internal codes)Ensure to always check for duplicate bookings and duplicate profiles.Follow up on missing details like missing names and flight details on reservations for completion and make any necessary amendments.Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments.Update OTA extranets on any modifications, cancellations, and no shows as applicable, to ensure accurate commission reconciliation.Processes cancellations and modifications and promptly relays this information to the Front office when needed.Ensures to conduct effective quality check on all reservations.Keeps record of all correspondence and makes sure that files are kept up to date.

HANDLING FLIGHT REQUESTS

Key-in the required details of the guests at least 5 days in advance on operaUpdated details of any amendment with submitted information without any delayCross check the information entered against Opera at least 3 days in advance. Any discrepancies need to be informed to the Reservations Supervisor.Communicate with the concerned team members of any unprecedented changes in the schedule

GUEST COMMUNICATION

Handle daily correspondence and incoming reservation requests via email and by telephone observing response time (respond to all incoming correspondence within 24 hours).Understands and anticipates guest needs and requirements.Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.Maintain an up-to-date knowledge of all resort accommodation, services and facilities, ensuring the hotel benefits are communicated to the guest at the time of reservation.Be aware of any repeat guest or VIP information, preferences and previous details and respect privacy and confidentiality.Always up-sell room categories whenever possibleMaximize customer satisfaction and resort revenue by promoting resort dining outlets, destination dining, spa and other services and facilities.Ensure all outgoing correspondence is in accordance with standard resort formats and BRAND GUIDELINESEnsure clients are aware of transport arrangements to and from the resort and the cost implications. Establish their transport requirements.Advice clients of the arrangements and cost implications associated with early arrivals and late departures and record any requests.Ensure to strictly follow the SOP on telephone and email etiquettesFile all reservations and related correspondence as per the set guide lines.Follow-up on payment for direct paying bookings as per the resort policy

QualificationsPrevious experience in a similar capacity with a minimum of 1 year.Fluent in written & spoken English.Experience working with Opera PMS System.Experience working with Microsoft Office. (Excel, Word)Knowledge of OTAs and other hotel related systems an advantage.Attention to details and able to prioritize tasks.Strong communication skills.Self-motivated and continuously strive to better his/ her skills and increase his/ her knowledge.Must currently hold the role applying for.Trackable references to support the role applied for.

Additional Information

Always a Pleasure, Always Convenient, Always Trustworthy & Always Fulfilling