Summary:  

Assist guests with incoming phone calls, transfers and inquiries regarding facilities and services for all Golden Entertainment-owned properties in the Laughlin, NV.

 

Essential Functions and Responsibilities:

Answer and handle all incoming calls to central Laughlin reservations from outside or within the properties  Maximize department revenue by selling company products to all current and potential guests  Input required information into the appropriate computer system and complete all necessary paperwork accurately and in a timely manner Notify supervisors of all irregularities, customer problems or related area of difficulty Authorize to and knowledgeable at administering complimentaries to guests based on established casino criteria Maintain the daily abandonment rate Maintain a comfortable and pleasant work environment Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned