Description

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Contact Centers

 
Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more

   
Job overview and responsibilities

\t\tCommunicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner\t\tResolves customer conflicts requiring handling or service\tArranges for ticketing and other special services\tNotifies customers of flight irregularities and changes in schedules\tAssists company employees in arranging business and personal travel plans\tOperates computer terminal equipment to access, input and retrieve information\tSells consultatively

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Required

High School Diploma, GED or education equivalent requiredMust be fluent in English and Spanish (written and spoken) Must be at least 18 years of age requiredMust be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends, to deal with any operational and/ or unforeseen situations.Must have valid US Visa and PassportMust be legally authorized to work in Mexico for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

Prefer one year of experience in sales, customer contact, or other related work required
 
Equal Opportunity Employer — Minorities/Women/Veterans/Disabled/LGBT